Wasted timing and inresponsible marketing, misleading information
I came all the way from putrajaya and told me that my 2 luggage can't repair cause of no frame on the wheel. Prior to that, I did call all the branches but unfortunately with contact no but no one pick up. Not sure what's the point putting the number in the website. While I manage get HQ number reachable. And asked nearest location. And she told me pavilion Bukit jalil. But didn't tell me the shop name. Thought is called tRvel store. But in actual fact, it's a different name. Make us so misleading. Also I did asked if these branch also can fix the lugage that with the wheel missing, she said can. But when I drive all the way from putrajaya, I pull 2 big luggage and manage find thwir shop. But they told me. Can't be done cause we'll without frame. And the fremae have to be their way of frame. Despite one with frame also can't repair. Then the social media marketing and also their save the earth flyer is misleading too. Which means inresponsible marketing approach. It's really non responsible company when the marketing team just wanna push something save the earth but not in details info. I would suggest who ever pick up the call to ask more details of the lauggae how damage is it before we send to repair. Fuel now not cheap and travel all this far, misleading by the social media marketing is rather dissapointed. So frustrated
By Sam F.