The Shade StoreReviews of theshadestore.com

Avoid The Shade Store – Ongoing Delays, Measurement Errors, and Poor Communication Review body: I purchased custom shades and draperies for my master bedroom and living room from The Shade Store in December, and it’s been a complete disaster. Nearly four months later (approaching April), I still don’t have any draperies installed. Large boxes are cluttering my home, taking up space with no resolution in sight. Their team came to measure four separate times, yet they still got it wrong and produced incorrect items. Communication has been impossible—there’s no clear timeline for when (or if) the job will finally be completed. The entire experience has been unprofessional, frustrating, and aggravating. I deeply regret choosing them and strongly do not recommend The Shade Store to anyone. Save yourself the headache and look elsewhere for window treatments.

We have had ongoing problems with this business. We ordered over $35,000 in draperies and shades last May and are still waiting for several items. One fabric was promised for November, arrived in January, and although completed, they could not schedule installation until mid‑April, 3 months after the fabric arrived. The excuse is they need two installers and don’t have an open time until mid-April. We had expected it all to be done before the end of 2025. We now have 5 huge boxes they expect us to store for a month with 4 more being delivered tomorrow. For two of the three rooms, they delivered the first set of valences badly bubbled. We were later told the fabric was unsuitable, though this was never disclosed upfront. The company agreed to remake them at no cost, but the replacements—completed weeks ago—were supposed to be run horizontally to avoid seams and instead they came in running vertically with seams. They are now redoing the valences for a third time. And though these are also finished and have been delivered, they do not have installers to install them. I would never recommend this company. It isn’t the salespersons’ fault but the production team and installation team have repeatedly dropped the ball. We have been waiting over 9 months to have this completed, and much of the delay was their fault. You would think they would make this a priority and just find a way to get it done. They are understaffed and no one seems to care about customer service and fixing problems they caused. We have had ongoing problems with this business. We ordered over $35,000 in draperies and shades last May and are still waiting for several items. One fabric was promised for November, arrived in January, and although completed, cannot be installed until mid‑April. The excuse is they need two people and don’t have a full day to book them to complete the installation. We had expected it all done before the end of 2025. We now have 5 huge boxes sitting in a room with 4 more being delivered tomorrow. We have 22 people for the Jewish Holiday with many staying over and living in a condo there is no room to store these boxes in our small storage facility. In the two guest rooms, the first set of valences and drapes arrived badly bubbled. We were later told the fabric was unsuitable, though this was never disclosed upfront. The company agreed to remake them at no cost, but the replacements—completed weeks ago—were incorrectly seamed instead of railroaded. They are now redoing the valences for a third time. And though these are also finished they cannot seem to find the installers to install them now. I would never recommend this company. It isn’t the salespersons’ fault but the production team and installation team have not been cooperative. Upper management should be able to remedy this before the 1st of April when our company arrives. I have written to upper management but have not had great results. It is still scheduled at the beginning and end of the second week of April. Why they can’t hire the installers to do this prior is not making any sense and given our patience at this point they should be bending over backwards. They have a strict policy of requiring full payment upfront - now I know why. DO NOT USE THEM.

Everything is great until the product shows up. Getting any sort of resolution for damaged products or products that don't fit (even though they measured and designed it!) has been proven IMPOSSIBLE. It's been months. Emails I sent to numerous team members - never received responses for weeks despite followups. Voicemails and messages left - no responses. Retelling the situation over and over to new team members - waste of my time because they wouldn't follow up. I am sure the shade is great when it works. But if it doesn't, the team seems to have no protocol and no sense of proper communication.

Two shades I purchased which are under warranty are broken and/or damaged. The two different employees I have worked with over the past 9 months (!) make hollow promises to follow through and do not return my emails. Because of this inaction, it appears that the Shade Store is more interested in selling shades than honoring their warranty commitment to their customers, which is, in effect, tantamount to NO warranty after purchase.

Very poor customer service Very poor quality Broken motor after one year Would not fix it Never buy again 😡

Stay away from the Shade Store. I wish I'd read these reviews. I'm now 5 months in of following up on one curtain that was 1. made wrong, then 2. replacement came broken, 3. replacement didn't fit properly. This company does NOT care about customers. Edit: response here from Karissa Baboian, SVP Customer Experience. Reached out and no response. Another two weeks of no response from store team either. Update: finally got the curtain installed. it's fine. No follow up from the Shade Store to ensure it was correct. They really do not care about their customers or having repeat business.

Terrible customer service. Cancelled transaction one day after 700$ charge for measurement. Still trying to get credit card refund after 5 weeks.

My Shade Store experience: After personally visiting the Shade Store, I made an appointment (two weeks out) for a late day visit and measurement. A few days later I also received an email from someone named Zach Gibbs, claiming to to be the owner, thanking me for the business and offering to reach out with any questions or concerns. Shortly before arrival time on the day of my appointment, I received a call from the Shade Store informing me that their technician was running late and requesting a reschedule between 4:30-7:30PM that same day. I agreed and my wife and I then arranged our schedules to accommodate their request. The revised and agreed-upon time came and went with no visit - and no call. About a week later, I received an automated email inviting me to reschedule the appointment "I had missed". Instead, I replied back to Page Morris, my salesperson to inquire and complain about what originally happened. In return, I received what seemed to be a sincere apology, an offer to return and offer to remediate, which I accepted and thanked Page. When another appointment still had not been scheduled after about another week, I followed back up again with Page re-requesting the appointment. No response. I did this two more times. An additional two more blow-offs. I then followed up on the email from Zach Gibbs, thanking him for his original email and explaining to him what happened, and also letting him know I'd be taking my business elsewhere at this point. No call, no follow-up email. Short story:if you want to waste your time, be made empty promises and be ignored - The Shade Store is your place!