great communication and information
great communication and information
By Joel S.
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
314 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Explore Premium Saunas Leading sauna retailer in the USA. Our expertise is in the traditional Finnish saunas, but we also offer options for infrared sauna goers and steam sauna creation. Our educational resources can be found on our Youtube channel which goes by the same name The Sauna Heater. We help people build better saunas!
The Sauna Heater (thesaunaheater.com) has 314 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 279 reviews with 5 stars · Clear filters
great communication and information
By Joel S.
Sauna Heater customer service was top notch. Sauna was delivered as described and the Team was in touch every step of the way. They were also available for questions at all times. They always answered the phone. Glad I used them for my sauna purchase.
By Charles
Had an issue with my order, contacted their team, and they responded quickly to resolve it. Great customer service!
By Vu
The stove arrived in excellent condition, quick and free delivery. No issues. Ordering was easy!
By Patti
Customer service during the order process was great! A person responded to questions and did so quickly. When the order shipped, they let me know and included useful tips for inspecting/receiving.
By David J.
customer service and communication beyond standard
By Taylor
The product came well packaged with all the information needed. High quality superior customer service.
By Edward C.
It has been a Great Experience dealing with The Sauna Heater Team. They are Very Responsive and made the whole process so easy !
By John