The RTA StoreReviews of thertastore.com

Outstanding! Great job! I am pleased to forward along a perfect review.

Working with Michelle and Jason on my design was a great experience. They were patient and answered my millions of questions. The design process did take a bit to make sure that everything was in line, so plan well in advance if you are taking advantage of any promotions, it is not a quick process if you have a large area. And take into account if you live on the West Coast, communication gets delaying with the time difference. But even with it taking longer than I thought, the experience I had was great, I appreciate everything Michelle and Jason did for me, and I will for sure look at using the RTA store again for my next project.

Great interaction, perfect delivery experience, excellent quality. This is our second full home and we will continue to purchase

The team was incredibly helpful and punctual throughout the process. Perfect score

made a incorrect delivery right. low hassle to get it fixed. I appreciated the willingness to make a wrong right. the kitchen came out amazing. just requires a little patience, some of our cabinets were missing and we received ones we didn’t order. be aware though if you are handicapped, like myself, the delivery services expect you to somehow help them offload their trucks. This happened on both of our deliveries. They were not very accommodating when it came to that. We had a driver throw a fit over the fact I couldn’t help him, despite my condition. The drivers would come with no electronic pallet jack/ lift to unload their trucks, one man teams, etc. Not really prepared to do the delivery. This part can be aggravating at least.

When I first recieved my shipment, I had several boxes with damage and just poorly packed. I have several doors that are scratch and three are actually wrapped and cannot be aligned. I contacted customer support just to get replacement parts and they do not sell any individual items so buyer beware if something comes damages you will not be able to replace it I give this company a one "BUYER BEWARE NOT WORTH THE SAVINGS YOU GET EXACTLY WHATNYOU.PAY FOR" my next stop is social media because poeple needed to be aware.

I cannot recommend RTA Store based on my experience. Our kitchen project has been delayed by more than three weeks because of repeated warehouse and shipping errors. What should have been an exciting renovation has turned into a frustrating and stressful experience. Even after multiple shipments and countless follow-ups, I still don’t have all of the parts needed to complete the installation. To make matters worse, the quality hasn’t consistently matched the price. The paint finish on one of the cabinet colors is noticeably lacking, and the adjustable shelf supports are plastic instead of metal, giving the cabinets a cheaper feel than expected. Mistakes can happen, but the repeated warehouse and shipping errors, incomplete shipments, and lack of urgency in resolving the issues have been unacceptable. When you’re spending thousands of dollars on a kitchen, you expect accurate order fulfillment, quality craftsmanship, and customer service that stands behind its product. Instead, we’ve experienced delay after delay, unnecessary stress, and a project that is still incomplete weeks later. Based on my experience, I would not purchase from RTA Store again and cannot recommend them to others.

First of all, past history of working with thertastore.com, always great quality at a fantastic price, extremely helpful service and advice, especially with Jamie Robertson who went far and above to accommodate our needs and make this happen! After owning and operating a high end kitchen cabinet dealership (St. Charles, Woodmode, and Allmilmo) for 20 years, I can do everything and more to create the perfect project with what thr RTA store has to offer!