Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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69 reviews
The Return CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Return Company is an online marketplace where you will find incredible offers from some of the best furniture brands (Up to 70% OFF) on recently returned open-box furniture in all major cities across the United States. Enjoy fast and free delivery in your city.By shopping locally, you help reduce CO2 emissions by up to 95%. For us, it's all about providing exceptional customer care, sharing beautiful designs, and promoting a more sustainable planet.Find a new favorite piece or refresh your entire home with a makeover!
The Return Company (thereturncompany.com) has 69 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
69 approved reviews, newest moderated first
The product is of very low quality. No directions for how to operate the product. No given contact no, email Not even a slight product's name ascribed outside the package and inside. I wouldn't recommend this product to anyone.
By Adewumi A.
Response from The Return Company· Apr 8, 2025
Hi, you rated the wrong company - we do not sell pipes - would appreciate if you remove your review and search for the right one
This company is a literal scam. I placed an order and it was partially delivered with one incorrect item, which I contacted them about right away, and they ghosted me. Then their website disappeared and their phone number was disconnected. Their social media accounts seem to still be active so I just reached out there and am hoping someone will help me but it's extremely doubtful.
By Celine B.
Response from The Return Company· Aug 6, 2024
Good day, After checking records your orders was delivered in 3 parts since February and sale of all items is final. We are sorry you have an issue now but do not appreciated calling the company a scam - we have been in business several years. Website has experienced tech issues the past week We have reply to you via email and happy to follow up directly.
Made plans to pick up two chairs, paid for them and was told they were not there. This company is disorganized, has limited hours because they work out of storage locker, not a warehouse, communication is spotty and free pick up cost me the fee they paid the person to open the storage locker. So, no free pick up as advertised on their website. Run from this company.
By kk
Missing parts of the sofa. I tried to contact but didn’t get assistance.
By Allen C.
1.Took sometime to arrange the delivery but once arranged, things moved efficiently. 2. Responsive to the event where one item was found damaged upon delivery. Fair refund was issued quickly.
By YB
Seems like the company has closed down or out of business - no one responds to emails or texts after multiple attempts and there is no phone number to call.
By RC
Great speedy service. Items came in original packaging and was not damaged in any way! Highly recommend!
By Forum P.
UPDATE: We did ultimately get a refund from the company on the items that could not be delivered or picked-up. They seemed disorganized but legitimately trying to have a company just not actually getting stuff done for whatever reason. This caused us a lot of wasted time and money; albeit, we could have really benefited from the excellent discounts if we'd received what we ordered. It's a nice idea. Maybe they will get it together someday. -------------- Original Review: Unfortunately I think this is a scam company. They are difficult to contact, and will not call you over the phone-- only text. They keep sending us the exact same text message about delivery dates, and we tell them to go ahead and deliver, but they never reply again. Days go by, and then the same text message with an apology for the delay. Then they say they can't get half of our order delivered for another month (It's supposed to be IN STOCK returns sitting in a warehouse in our own city, so I don't get this part, especially when we offered to pick it up). They won't answer any questions about what happened to the other half of the order, and they won't return emails even when we tell them we're calling the bank. RUN far away from this company. They either don't give a crap, or they are a scam. Either way, they don't deserve to own a credit card merchant account if they are playing with customer's money and time like this. If they ever deliver anything, I will update my review. Otherwise I will have to call my credit card company to dispute the charges. What a hassle!!
By E E.
Response from The Return Company· Mar 27, 2024
Dear EE, We deeply apologize for the frustration and inconvenience you've experienced with our services. Firstly, we want to assure you that we are a small, legitimate company dedicated to providing quality products and services to our customers. Unfortunately, we recently faced unexpected challenges as our customer service representative quit abruptly. This led to communication issues and delays in responding to inquiries, for which we sincerely apologize. Regarding the delivery of your order and the difficulties in contacting us, we understand your concerns. We are actively working to improve our communication channels and address any outstanding issues promptly. Regarding the delayed delivery and the half of your order that is not in stock, we are investigating this matter internally to provide you with a satisfactory resolution. We appreciate your patience and understanding during this process. If there is anything specific you would like to discuss or if you have any questions, please reach out to us directly. We value your feedback and are committed to making things right for you. Sincerely, The Return Company
