The Real Leather Co.Reviews of therealleathercompany.com

Overall the customer service group and Liz, in particular, were prompt, accurate and innovative. I was searching for an item that was not in their on line catalog. After some email correspondence Liz was able to come with a solution that suited me very well. I can recommend the Real Leather Company without any reservations.

The product ordered through The Real Leather Company was well designed and well made. It was exactly what I was looking for. Not only that, their communication throughout the ordering process was tremendous.

The lap top bags have made perfect gifts for our daughters when they graduated college. It was helpful for them to look professional by losing their college backpacks and carry an impressive leather laptop bag into their new workplace. Their customer support has real people that are very friendly and ready to help.

So it definitely didn’t look as advertised, it was extremely delayed getting here, and while walking down the street, one of the buckles broke! Then, as I was googling a cobbler or other skilled local who could help fix my bag which I loved so dearly, the second buckle broke! Not caught on anything, just flat broke off. The staples which connect the loop to the buckles just bent out of place. They both broke in the exact same way. Honestly, I’d love a replacement or a fix, because as painful as this experience was, the bag was beautiful, and I could tell the intent was to make something of value, it just didn’t work out because of(I think) one poor design decision. I respect the artistry, and while my review on the website wasn’t as kindly worded, the fact of the matter still stands, it broke almost immediately, less than a month of use (it was only gifted to me when I visited for christmas, which occurred around new years, and I only got around to transferring my stuff over two or three weeks after). By the way, I know this review is late, I’m a busy person, so I didn’t think to leave one until recently. Thanks for your time.

I had a small issue with the bag that I ordered and when I inquired about a repair or replacement, Liz provided stellar customer service. Given the complexity of the issue, she provided thoughtful, genuine concern, provided accurate timelines and explanations of next steps, and kept me in the loop every step of the way. I particularly appreciated that she didn't promise the world right away and asked for details about the issue. Along with such a positive experience, It made me feel like the company cares deeply about their customers and craftsmanship, while also being a good steward of their resources. My experience made me incredibly glad that I made my purchase and I am happy to tell others about my great experience.

I purchased this gift for my brother and he absolutely loves it. I initially ordered a different bag and because he wanted something different I had to cancel the first order. Customer service successfully assisted my cancellation and I was able to order the one that he liked and now loves. Thank you!

The Real Leather Company shows what real customer service is all about. I had a small issue with a new duffel bag sending them pictures. They responded within 24 hours and took care of the issue immediately. I recommend them highly not only for their customer service, but for the quality of their products!

Customer service was very quick answering any questions I had about my return. Rigelle Gomez was great as a rep.