Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
53 reviews
TherascalpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The world’s smartest 5-mode head massager for convenient, at-home relaxation.
Therascalp (therascalp.co) has 53 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
53 approved reviews, newest moderated first
I made an order on the 25th of March, I was informed that I would get it in 7 Days, Its now the 4th of April 2025 and I have not any form of communication from them regarding the delivery of my order. So Disappointed shem
By Kutlwano M.
I wish I read the reviews before placing an order. I placed an order on 28 March 2025 and still got no email regarding my delivery. I’ve sent follow up emails and got no response. This is unacceptable. Please do not purchase from them because they are not reliable! #angrycustomer
By Anastashia A.
I love the product but lost the charger. I wrote many times to order a new charger No one replied No website No number Customer service very bad
By Cristina
Never shipped out my order. When I reached out to support, I never received a response. I received a request to review via Trustpilot before receiving a response from their team.
By Adam F.
Response from Therascalp· Aug 16, 2023
Apologies for the inconvenience, Adam. Our recent ownership change caused some delays. We can confirm on our side that your order has been delivered following your review. Thank you for your patience.
I never received my order #11257. I am trying to Email them. My Email is not going through. There is no clear instruction how to reach them. All I want from them is to reach out to me and take care of the issue either send the product or refund my money. Thank you!
By Kinjal P.
Response from Therascalp· Aug 16, 2023
Apologies for the delay, Kinjal. Due to an ownership change, we faced some delays. We've confirmed your order #11257 has been delivered end of last month. Thanks for your patience.
The product is excellent. THE PROBLEM HERE WITH YOUR COMPANY IS THAT IT TOOK YOUR COMPANY SO LONG TO GET BSCK TO ME. I NEEDED A NEW CHARGING CORD. FINALLY SOMEONE GOT BACK TO ME. I ORDERED AND PAID FOR THE CORD $9.98. It’s BEEN OVER A MONTH AND A HALF. I CALLED THE NUMBER TO YOUR COMPANY. NO ANSWER. I JUST WANT MY CORD NOW!!!
By Theresa M.
Great product that gave me so much relief and helped me relax so much. Thought this was one of the best products of it's kind and just has a elegant design to it.
By Luke
The best scalp massage I’ve ever used. Highly recommend!
By Melissa J.
