Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
43 reviews
Thera HairSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TheraHair is a premium hair wellness brand dedicated to helping women restore fuller, healthier hair through science-backed, natural therapies. Our core innovation, the TheraBrush, combines red light therapy, blue light therapy, massage vibration, and essential oil diffusion to revitalize scalp health and stimulate hair growth, all in just 10 minutes a day. Our expanding product line includes a nutrient-rich hair tonic, shampoo, conditioner, and filtered showerhead, all formulated to support long-term hair restoration.
Thera Hair (therahair.com) has 43 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
43 approved reviews, newest moderated first
Zero star. I ordered five as gifts for the holidays, received only one. I am still waiting for four more. Will be reporting this to the Better Business Bureau. This business needs to do the right thing or do not operate. Please do not get scammed, DO NOT PURCHSE.
By Saravy M.
If I could give them a zero I would. They have refused to cancel my membership and I’ve sent them over 10 emails requesting cancellation. My account is being drained of money for products I don’t use due to them not working. STAY FAR AWAY FROM THIS COMPANY, it’s a scam!!!
By Claire
I ordered the Thera brush on November 1st and have received Nothing. I have sent no less than 7 emails to there support email and get the form email prompt in return. This is awful. I think it is a scam. So frustrating. Stephanie
By Stephanie Lynn H.
No. Customer service. At all. Return instructions have been requested 5 times and I still haven’t received a response.
By Mel
So far I am understanding the negative reviews. Beginning with Customer service and ending with a paid item that has a delivered stamp and yet I never received it. I have been back and forth with CS today and not once have they provided a tracking number or an alternate replacement with a different type of delivery other than USPS. I only get back emails that state it takes 6-12 hours for a response. Do better Thera Hair. I finally had to dispute this item with my bank since they purposefully would not provide a solution or tracking number. Beware of doing business with this brand. They are not trustworthy. I did not believe other reviews and thought that they were an exaggeration, but not until you are in that position do you not appreciate the warnings. Below is the email they sent me stating a delay in tracking number details. NEVER EVER have I heard of such a thing! TheraHair Support 9:51 AM (12 minutes ago) to me Thank you for your message and for providing the snapshot of your order number. I completely understand your concern. At the moment, the tracking information is still delayed in the courier’s system, which is why it hasn’t been updated yet. Rest assured, your order is still being processed, and we’re closely monitoring it to make sure it ships out as soon as possible. I’ll send you the tracking details right away once they become available. We truly appreciate your patience and understanding while we work through this delay.
By Milda S.
Was doing ok, not great, with a couple of orders but now…..I placed an order for tonic and it hasn’t shipped in over a week. Very disappointed and frustrated. Update: now they are lying! They just emailed me that they shipped my order but it was shipped back due to a carrier issue. The status never showed shipped and has only shown, for 2 weeks, not shipped yet. This is a scam company!
By Marcy62
Best customer service! Always ready to answer my questions! ❤️❤️❤️
By Noel L.
It looks like fraud. My hairbrush has arrived according to the consignment number. But according to the DHL delivery person, the parcel was not addressed to me. I have not received anything and customer support is not responding. Update: I got the Thera brush after many many mails from my side half a year later…
By Damaris
Response from Thera Hair· Jul 9, 2025
Hi Damaris, If your order says arrived but you did not actually get it, it's likely an address error, incomplete address on the order, or the postal service made an error. Rest assured, we are committed to resolving issues like this. Our customer support has a 6 hour response time, are you certain you emailed the correct support address? [email protected] Please reach out with your order details and we will send out a new order for you asap!
