The Prehab GuysReviews of theprehabguys.com

I have attempted to cancel multiple times. I was charged an annual membership and the same day I reached out asking to cancel I was told based on the terms and conditions they could not. In an act of Goodwill they would give me credit to their store or give me 50% back. No reminder email was received despite saying one was sent. Again, I reached out the same day aa the invoice was due and was told I would be charged for a year. The only way I know how to stop this is calling the credit card company and blocking the transaction.

I wanted to put a positive spin with all these negative reviews. For the record, I’ve had no shady subscription/cancellation stuff. Seems pretty straightforward to cancel. I’m a competitive cyclist, I do marathon mountain bike races. 12, 24 hour races, 100 mile single track races etc. I’ve had lower back pain and lateral quad issues for over 2 years. Gotten massage therapy, focused on strength work, tried multiple other programs to no avail. Almost done with week 4 of the lower back rehab, and I have less pain and more power on the bike than I’ve had in years. It’s a pretty expensive app, but still cheaper than physical therapy, and it’s worth it, because IT’S WORKING! Thank you!

I signed up for the 7-day trial. Realized on day 1, this wasn't for me. I tried to cancel, thought I had, and I removed the app. Today, I learned they charged me $199. So I went back to their website, and hidden deep within it is one paragraph on cancellation. It says one has to "Contact Us" to cancel. But when you click the link, it goes nowhere. They seem to provide no way to cancel the membership.

Stay away from these people. The product is bad And they have shady subscription protocols to charge you

I tried to cancel two times and keep getting charged. What a SCAM! They closed my complaint with no reason and no refund! Stay away from this unethical organization.

They have a 30 day trial, during which you are supposed to be able to refund. I requested a refund 3 days after the trial started, but still got charged after 30 days. I have repeated my request for a refund for the 4th time now. Absolutely unacceptable!

I’m really annoyed with customer service. I reported that videos don’t play smoothly when compiling routines and asked for a refund. They said since it was past 30 days they don’t refund (your product doesn’t work as advertised!) and would only offer vouchers to their store. If you sell a product that doesn’t work you should be willing to refund!

I selected the Prehab Guys Exercise Library to utilize as the platform of choice for sending exercise programs to participants in an exercise research study. We are extremely satisfied with the value of the package. In particular, the exercise library is fairly comprehensive with rehabilitation-focused exercises to more performance-based exercises, which helped accommodate the varied needs of our participants. Additionally, it is easy to write prescriptions, create templates for future use, and have users access their workouts in their preferred format (pdf, mobile, etc.). Finally, we had a really excellent experience with their Customer Service. Vanessa (a real human!) was able to understand our circumstance and provided quick and compassionate service to our team; this was unexpected but incredibly refreshing. The Prehab Team has put together an awesome product and it's backed by some genuine people.