ThePhotoStick Reviews | Read Customer Reviews of thephotostick.com

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ThePhotoStick Reviews | Read Customer Reviews of thephotostick.com

ThePhotoStick reviews

Showing 24 reviews with 4 stars · Clear filters

Dec 31, 2021
2nd chance.
Photostick arrived 28/12/21 and after reading instructions started to download but after about 20 mins it stopped working.Contacted the company by Email,and after discussing problem with Rep, the solution was to offer a free replacement.No problem or chew on just a straight forward replacement.Will wait with baited breath for new one to arrive.
By Christopher
Response from ThePhotoStick· Dec 31, 2021
Hello, Christopher, Thank you for the review. If you have any questions on the tracking / delivery of ThePhotoStick replacement or have any issues after it arrives, please reach out to our customer support department via email or Chat. One of our agents will be happy to assist you. Sincerely, Debby ThePhotoStick Team www.thephotostick.com Our website provides: Detailed product information Customer support email address [email protected] Shipping Policy FAQs In Depth User Guide Video and System Requirements Returns Policy Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
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Dec 3, 2021
Well starting with my stupidity, things…
Well starting with my stupidity, things got complicated. I’m in the UK and was a little surprised when, after authorising payment, taxes were added resulting in a much higher price than I thought. I cancelled the order and my payment was reversed immediately. All good! I then ordered through what I thought was a UK site and guess what? Same company. Tried to cancel again was assured it was, but it wasn’t. Then I was informed that it had already been shipped so they couldn’t do anything. But to cut a short story long, After a long conversation with Rachel, she found a solution for me and a refund. Happy man now. Thank you Rachel.
By Graham P.
Response from ThePhotoStick· Dec 4, 2021
Hello, Mr. Phipps. Thank you very much for taking the time to post about your positive refund solution. It is unfortunate that the UK charges its citizens such a high VAT tax. We are pleased to know that the issue was resolved for you and that you are happy. Sincerely, Debby ThePhotoStick Team www.thephotostick.com Our website provides: Shipping Policy (International Customs Fees + Taxes) Detailed product information Customer support email address [email protected] or [email protected] FAQs In Depth User Guide Video and System Requirements Returns Policy Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
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Feb 26, 2021
With reference to my recent review of…
With reference to my recent review of the photostick, I would like to say that, although I was not satisfied with the product, the response from the company has been good and I have now been refunded.
By Mel O.
Response from ThePhotoStick· Feb 26, 2021
Mel, Thank you so much for taking the time to give us the update about your refund. We are sorry that you were not satisfied with the product. If you would like to explore other product options in the future feel free to visit our website or reach out to us. www.thephotostick.com Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to give you an overview of our products. Sincerely, ThePhotoStick Team
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Feb 17, 2021
Mac and PC Photostick DOESN'T work with MacBook Pro
I bought the Photostick which says it is for Mac and PC. After having many issues and dealing with the support people 3 different times I have just been told that it doesn't work with a MacBook Pro and that I should have bought the Photostick mobile (for iPhones and iPads). How would I have known that? What a frustrating, ridiculous waste of money! The support person told me they are sorry for the inconvenience. They will be updating their website. How does that help me? I'm out $100 and can't save the family photos I needed to save. UPDATE: After a very frustrating evening dealing with support people who were unwilling to help, this review at Trustpilot led me to Debby. Debby at ThePhotostick refunded my money in full and provided the information I needed about the device that should work for me. Thank you very much Debby! I am much happier now. The device I had purchased did work for me on a PC and it is a very useful device to quickly retrieve and store photos. Just make sure you get the right one!
By Roslin S.
Response from ThePhotoStick· Feb 17, 2021
Roslin. Thank you so much for taking the time to post an update. Feel free to reach out to me if there is anything else I can do to assist you with ThePhotoStick. With best regards, Debby Hello, Roslin. I apologize that our product did not work on your MacBook Pro. Please email me your order information at [email protected] and I will personally assist you. Thank you, Debby
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Jan 31, 2021
Lost in the US Post ....
After doing a Google search for the top rated Photosticks, Photostick being rated the 3rd highest, I made my purchase for 2 sticks. Unfortunately the sticks got lost in the US Postal Service, and after a month of waiting here in Calgary, Canada, I finally contacted the company in the morning to let them know and to request a refund. A couple of hours later, without any questions asked, I received a full refund with a very nice email from Debby that I very much appreciated. I thought that kind of customer service deserves to be noted as being very professional, and I am very grateful for it. Thank you Debby!
By Margit
Response from ThePhotoStick· Feb 1, 2021
It was my pleasure. Debby
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Jan 29, 2021
Faith restored in SERVICE from Photostick (DEBBY!!))
Having posted a review about problems with the product which was mainly directed at the after-sales service. I was particularly worried that having waited for delivery and then the photostick not working that none of the chatline- sales staff and returns department would respond to my communications. HOWEVER once Debby read my review here she contacted me immediately and is actioning a resolution! All credit to her for hopefully resolving my faith in the product now!
By Gill
Response from ThePhotoStick· Jan 29, 2021
It was my pleasure. Please let me know if there is anything else I can do to assist you. I am happy to help. Debby Hello, Gill. I apologize that our product did not meet your expectations and that our chat support agents were unable to get you up and running. Your satisfaction is our priority and we hope that you will give us the opportunity to make it right. Please email me at [email protected] and I will personally assist you. Thank you, Debby
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Jan 15, 2021
Customer satisfaction.
Having not got off to the greatest start with my photostick experience (faulty stick) i can say that the customer service i received was very helpful and they replaced my first stick with a new one that seems to work fine. So i will take back my previous comment and say that i am now satisfied with my purchase.
By David S.
Response from ThePhotoStick· Apr 15, 2021
Thank you for the updated post. Glad the replacement item is working out for you. Our customer support agents are available Monday through Saturday via our website www.thephotostick.com to assist if you have any future questions. Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you. Sincerely, ThePhotoStick Team
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Jan 8, 2021
UPDATE: FIXED
UPDATE: I did finally get help and restored thephotostick. I had to find the original email from my order and a link was in that. Do not lose you original email unless you save that link because googling for thephotostick gave me wrong info. The name of the company is something different and is not on the stick or email itself. ThePhotoStick works now. I tried this and it ran and then froze. It saved everything except pictures. I deleted all of that stuff and tried again and it again saved everything except pictures. Now the exe file won't even open and the expensive thing is useless. Support won't answer my emails. I bought 2 of these things and have lost $140! Do not buy this thing.
By Linda M.
Response from ThePhotoStick· Jan 15, 2021
Hello, Linda. I am reviewing our customer's posts and I came across your updated post. So glad that you were able to get assistance and ThePhotostick works now. I wanted to clarify a few of your comments in your original post. Our official Logo, ThePhotoStick, is printed on the front of all of our products and also in several areas of the product card that comes with every item. Our website address is listed on the back of the product card. I just searched for ThePhotoStick and came up with our website as the first option. If you have any questions in the future please don't hesitate to reach out to us via our website. One of our customer service agents will be happy to assist you. Sincerely, ThePhotoStick Team https://www.thephotostick.com/ ThePhotoStick Official Site - ThePhotoStick For Computers Hello, I apologize that our product did not meet your expectations. Your satisfaction is our priority. Please email me at [email protected] and I will personally assist you with our technical support contact information or with a return or replacement if needed. Thank you, Debby
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