The Pets TableReviews of thepetstable.com

I ordered a second supply of wet and dry food mix for my dog that cost well over $200. I keep in the freezer and defrost a few at a time a few days in advance of feeding. Things went well until the last two bags. When I opened them, they smelled rotten and rancid and threw them away - they were lighter in color than the rest as well - clearly something had gone wrong. I reached out to support for a replacement or refund and they told me plainly that they don't do that - so just so you know, if you defrost the food and it turns out to be rotten, you won't get your money back or replacement food. Avoid these people.

Customer support was great. They were quick to respond via email, but unfortunately their 100% guarantee policy only applies to the two week trial. My dog did not like the food but it wasn't fully clear until after the subscription kicked in so now we're $132 down with 6 weeks worth of food he won't eat.

Zero stars food stinks and they jack up the price and won’t refund you after it’s been shipped even if you didn’t order it They create a order and it’s sky high over 250 dollars For food that stinks and the gas that stinks worse Currently on hold for over 37 minutes Terrible company I never agreed to pay over 200 dollars fir my tiny dog the shipment I didn’t order isn’t here yet but they took it from my account and won’t refund it even though I haven’t gotten it did t order it and still on hold my god do not get involved with this company ever

I received a shipment that was supposed to be 8 on 8 week shipment of food. It was only half the week's shipment. However, they attempted to charge my bank account a $120 for an 8 week shipment that I did not receive. This was on the 16th of September and I had already canceled my membership on the 13th, but they sent it anyway. In addition, they had another shipment for another eight weeks scheduled for September 30th, not two weeks, even later. For another $128 when I tried to discuss it with the online chat, I was given the run around and basically said, well, you need to pay the balance, then I was told I needed to call in. I called in. It was supposed to have been, I told them that I would pay for half the shipment. I wanted to continue having my subscription. Canceled, but they needed to adjust it. Because I was not gonna pay for a full eight weeks. She then said that I needed to pay for the full weeks and then they would be refund bait. I told her that was not going to happen. Then, she said that they would reduce the charges for the four weeks. Then, I get an email saying your invoices do please pay full amount of eight weeks. You need to call in to handle this situation. This is just ridiculous. I called, I did chat and email, and they still try to charge me for sixteen weeks of food and I only received four

**1 Star — Damaged product turned into an 8-message customer service nightmare** I really wanted to like The Pets Table, and the food itself was not the reason I decided to leave. I have had both of my large dogs on The Farmer’s Dog for the past couple of years. I started looking for another fresh dog food subscription because I had ongoing problems with their food bags leaking — NOT because of their customer service. In fact, The Farmer’s Dog has always provided me with excellent customer service when I have had an issue. Unfortunately, my experience with The Pets Table has been the complete opposite. My starter order arrived with a damaged fresh food carton that leaked all over the contents of the box. I also received a bag of expired treats. I contacted customer service and provided photographs and all of the requested information. What should have been a simple damaged-product replacement turned into approximately **eight back-and-forth messages involving at least six different representatives**. The most frustrating part was that I repeatedly received essentially the same generic, AI-generated response. Two of the responses were exactly the same, word for word. I would explain the situation again, provide information that was already in the conversation, and then receive another response asking for information or offering a solution that I had already explained would not solve the problem. I eventually called customer service because I thought speaking with someone directly would be the quickest way to get this resolved. I was told they could help. They ultimately could not. I was initially offered a $10 credit or an additional box on a future order. Neither option replaced the food I was missing at that time. My subscription is a 50/50 combination of fresh cartons and air-dried food, and my dogs receive both at each meal. Because of the damaged carton, I was only short **three meals**. I understand that The Pets Table says they cannot ship a single replacement carton because of the way their fulfillment system works. If that had been explained to me during the original exchange, I would have understood. What I don't understand is why it took this many messages and representatives to finally tell me that. There were also reasonable alternatives they could have offered. For example, they could have offered enough of the air-dried food to cover the three meals I was short, or another comparable solution. Instead, after all of this, I was given a $20 credit toward a future order — essentially another version of a solution I had already explained would not address the immediate problem. Another frustrating issue was that many of the emails came from a no-reply address, so I couldn't simply reply directly to the representative handling my case. That made an already frustrating process even more difficult. I was eventually told that someone would personally take ownership of my case. After all of that, the final resolution was still a $20 future credit and no replacement food. At that point, I decided to cancel my subscription. For the price of a fresh dog food subscription, I expect better customer service. I understand that damaged shipments happen. Mistakes happen. What matters is how a company handles the problem afterward. My experience with The Farmer's Dog showed me that good customer service can make a customer want to stay with a company even when something goes wrong. My experience with The Pets Table has done the opposite. The food wasn't what lost them my business. The customer service did. If you are considering The Pets Table, I would encourage you to look beyond the product reviews and consider how the company handles problems when something goes wrong. My experience was extremely frustrating and took far more time and effort than it ever should have.

Penalized for their delivery failure! Avoid.I have been a loyal customer for a long time, but their customer service is a complete joke. My recent order was never delivered, and they didn't even bother to give me an explanation.When I contacted support, it got worse. They offered a partial credit of $67.00 but refused to reapply the discount coupon I used on the original order. They are literally forcing me to pay the difference and cover the coupon amount out of my own pocket for food I NEVER received.I am being financially punished because they failed to deliver my order. Absolutely unacceptable way to treat long-term customers. Take your business somewhere that actually fulfills their orders and values your loyalty.

Nothing but a scam. I signed up to try this food after a neighbor gave me an opened box of it (her dog wouldn’t eat it). My dog likes the food, but naturally I didn’t change her diet to 100% PT immediately. PT knows very well that a dog wouldn’t consume the entirety of the shipment in TWO weeks. But that didn’t stop them from pushing another shipment out TWO wks later! (From their order-acknowledgement email: "After your trial box, your subscription will automatically update to receive food every 5 FIVE weeks. You’ll be billed $149.10 for every 5 weeks of food on an auto-renewing basis.*" ) WTH? I knew nothing about this sudden additional shipment until I saw a pending 139. charge in my bank account! Not a single text/etc to warn me …? I still have 9 unopened boxes in my pantry. She’s only eaten 1 box of the stuff so far! Chat/website, and was told, “Sorry the new shipment is already processed so no refunds/cancellations due to its perishability.” Btw, the boxed food is NOT perishable! My neighbor returned the bulk of her order and got a refund but PT says I cannot do that? Why not? It’s the same food! This biz gives me the creeps. Terrible way to treat people.

RUN from this company! I ordered a trial packet and my dogs wouldn't touch it. I had the food only 24 hours and went to cancel future orders that had NOT been shipped and was told they would be shipped and I would be charged! They said they couldn't stop future orders. I am reporting them to my States attorney General and my credit card company.