Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,463 reviews
PetLabCo.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
13,463 approved reviews, newest moderated first
I feel that PetLab Co. has great products and they really do what they say.
By Judith A.
Response from PetLabCo.· Jun 7, 2024
Hi Judith, Thank you for sharing your positive experience – it means a lot to us to receive such glowing feedback from satisfied customers like yourself. All the best, PetLab Co.
Great company with great customer service and products.
By Dawn L.
Response from PetLabCo.· Jun 7, 2024
Hello Dawn, Thank you for your positive feedback! We strive to provide excellent products and support to all of our customers, and it's always wonderful to hear when we have succeeded in doing so. ❤️ Best regards, PetLab Co.
Apparently my dog doesn't like your products. I am sad that you don't have a refund policy just a here we can give you something else. Then the dog still doesn't like that either.
By customer
Response from PetLabCo.· Jun 7, 2024
Hi there, We are truly sorry your dog isn't a fan of our products. We know that all dogs are unique, which includes their palates. A customer care team member will reach out to you soon to assist you further with this matter. Thank you for your feedback! Sincerely, PetLab Co.
I read all the reviews and I thought why not. Never worked! I prayed even up until the last day of the last chew for her to stop itching 😭 don't waste your money. Go back to your veterinarian and spend big money on the apoquel 😒sadly, it's all a bunch of BS anyway. P. S. Funny they don't give you an option for the United States, which is where I live in Florida and purchase mine online through pet lab co
By Tamara B.
Response from PetLabCo.· Jun 7, 2024
Hi Tamara, We’re sorry that the product didn't yield the same results for you as it has for others. Regarding the issue about not being able to select the United States, we want to clarify that we do offer our products in Florida and across the US through our official website. It's possible that you may have used a different site, as we have separate sites for our UK and Canada customers. We would like to assist you further with this matter. Could you kindly provide us with your Order ID? We will have a representative reach out to you soon. Thank you, PetLab Co.
Toni was a huge help. I had a double order. She fixed that. Then I wanted to add another order and she promptly had that handled. She was great and my fur baby will be happy.
By Melissa D.
Response from PetLabCo.· Jun 7, 2024
Hey Melissa, We are thrilled to receive your positive feedback and know that we provided you with outstanding customer service. We aim to exceed expectations and it's fantastic to know that we achieved that with you. Kind regards, PetLab Co.
It’s a very great products for my dogs!🐩
By Jose G.
Response from PetLabCo.· Jun 7, 2024
Hi Jose, Thank you for sharing your experience with us; we greatly appreciate your feedback. Contributing to the well-being of your dogs is at the heart of what we do, and we are delighted to have made a positive difference. Sincerely, PetLab Co.
It has taken awhile for the ProBright to show up in our dogs' teeth. For our 3-year-old, who cannot be anesthetized for cleaning, we are totally relying on various products out there to help solve the dental issues. Our pup's adult teeth came out with brown streaks in them, some brown-toned, and two molars with brown pockets in them just below the gum line. We are into about the 4th month with ProBright and I would judge that just about all of the brown has disappeared and the brown pockets are shrinking, mostly white. We do use other dental products as well, like a mouthwash in the drinking water, lots of dental chews and raw chews. In between we brush their teeth with MCT coconut oil.
By Donna V.
Response from PetLabCo.· Jun 7, 2024
Hello Donna, We are ecstatic to learn about the positive impact our product has had on your pup's dental health! 🌟 Your feedback brings us immense joy as we are deeply committed to enhancing the well-being of pets. We are genuinely grateful for your feedback! All the best, PetLab Co.
I have an 11 year old G Dane who eats the joint chews. I really think they help her with her joints. She loves the taste too.
By Jane B.
Response from PetLabCo.· Jun 6, 2024
Hey Jane, We're pleased to hear that your dog is enjoying the Joint Care Chews and it's helping her mobility too! It truly makes our day to receive such glowing feedback from our valued customers. Thank you, PetLab Co.
