Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,463 reviews
PetLabCo.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
13,463 approved reviews, newest moderated first
My dogs look forward to their joint chew daily, and I truly believe that my 11-year-old dog is more mobile and spry than she would be without the supplements.
By Katie G.
Response from PetLabCo.· Sep 18, 2024
Hey Katie, It's great that your dogs had such a positive experience with our product. 🥰 It's always heartwarming to hear stories of pets feeling like "new dogs" again. Thank you for sharing your positive feedback with us! Best regards, PetLab Co.
They have wonderful pet products and it is easy to manage your subscriptions on their user friendly website
By Kat S.
Response from PetLabCo.· Sep 18, 2024
Hello Kat, It's fantastic to hear that you are satisfied with our products and you find our subscription easy to manage. We strive to ensure a wonderful experience for our customers, and we genuinely appreciate your feedback. Kind regards, PetLab Co.
My dog had a very bad yeast problem. After using pet lab products he is so much better. And he doesn't stink!!
By Crystal C.
Response from PetLabCo.· Sep 11, 2024
Hey Crystal, It's great to know that our product has been beneficial for your furry friend. Your positive feedback is greatly appreciated. Best regards, PetLab Co.
I haven't seen any results. Plus there is a smell/flavor to this product. One of my dogs refuses to eat it. I have to kinda force her to eat. Not a good taste I imagine. Plus you sent me more product then needed as your "Subscription Methods" are deceiving. I demand a refund.
By Keonaona S.
Response from PetLabCo.· Aug 19, 2024
Hi Keonaona, We're sorry to know your dog isn't enjoying the product and for any inconvenience caused regarding your subscription. We would be happy to resolve this for you. Would you please share your Order ID with us? A representative will contact you shortly. Stay pawsome, PetLab Co.
The products I order from Pet Lab always work as described, and the deliveries are always on time. I will continue to buy my dog's supplements from Pet Lab Co. I highly recommend this company.
By Suzanne B.
Response from PetLabCo.· Sep 11, 2024
Hello Suzanne, We're absolutely thrilled to hear that our products have a positive impact on your your dog's health. Your recommendation means everything to us and motivates us to continue delivering top-notch products that pet parents can trust. 😍 Kind regards, PetLab Co.
Your joint product has completely rid my dog of her limp. She limped all the time on her front shoulder. After 6 weeks even my neighbors noticed she was no longer limping. Thank you, Kathy Reu
By Kaki
Response from PetLabCo.· Sep 11, 2024
Hi Kaki, It brings us great joy to hear how our product has made a positive impact on the well-being of your dog. We are dedicated to delivering on our promises and it fills us with pride to know that our product is beneficial for you and your pet. 🥳 Warm regards, PetLab Co.
This is bs my dog is way worst I he scratching until he bleed if we are not constantly hollering at him worst product I was really hopping this helped but did opposite
By Joe M.
Response from PetLabCo.· Aug 16, 2024
Hi Joe, We're sorry that you and your dog had this experience. Could you kindly provide us with your Order ID? We would like to look into this matter further for you. Thank you. Sincerely, PetLab Co.
Awful customer policy and customer service. I ordered Petlab probiotic chew from amazon. i tried- TRIED- giving my yorkie the chew. He smelled it and walked away. Something in the chew he didn't agree with. I tried to get a refund on Amazon from this company and it says to call them/ so I did and was put on hold for a very long time and then a recording came on stating will call me back. Will not return if the package is open/ Then how do we know if out dog likes it? My opinion. Never to buy from them- 113-3410660-3208232 item number. There is another item on this order also Update. Amazon refunded me back my money when Petlab did not . The only reason they are responding is because of trust pilot. Not even responding to the feedback on Amazon
By Bonnie C.
Response from PetLabCo.· Aug 16, 2024
Hi Bonnie, We're sorry that your dog has not taken a liking to our product and for the inconvenience caused. We would like to look into this matter further. Would you mind sharing your Order ID with us? Thank you, PetLab Co.
