Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,463 reviews
PetLabCo.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
13,463 approved reviews, newest moderated first
Representatives were thorough, caring, and professional. I’m a little old-fashioned and would have preferred a phone conversation, but this was the next best thing.
By Tom B.
Response from PetLabCo.· Sep 7, 2026
Hi Tom, We are so happy hear our team was able to assist you in a thorough, caring and professional manner. We completely understand preferring to speak to our team members over the phone. They can be reached at: 1-866-473-8522. Warm regards, PetLabCo.®
product Pet Lab
By francis R.
Response from PetLabCo.· Sep 7, 2026
Hi Francis, We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Regards, PetLabCo.®
Had great customer service and fast delivery. Thanks
By Connie H.
Response from PetLabCo.· Sep 7, 2026
Hi Connie, We're so glad you had a great experience with our customer service and fast delivery! We know just how important prompt deliveries are when it comes to your dog's supplements. Thank you for sharing your experience! Regards, PetLabCo.®
My dogs had a bad experience with her product--diarrhea and vomiting and lethargy. I have contacted your company twice to stop products from being sent to my home. This company ignores my request and keeps billing and sending products I don't want. Don't order from this company!
By Patricia L.
Response from PetLabCo.· Sep 7, 2026
Hi Patricia, We are very sorry you and your dog have had this experience. We were unable to locate any cancelation requests from you. Our team can be reached here: Phone: 1-866-473-8522. Email: [email protected] We would love the opportunity to learn more about your experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Regards, PetLabCo.®
My 3 little dogs teeth were horrible and their breath made me pull away from them! Because my dogs are all seniors, and 2 are 18 and 20 years, I won’t put them under anisetic, so I decided to give this powder a try! It worked like magic on their breath and within a few weeks, their breath was good again and I could once again, receive kisses from my babies! It took awhile longer for their teeth to get whiter but they are now much better! The whole thing is to stay consistent with this powder and I will always continue daily! They like it and no need for me to hide it! I sprinkle it over their food and add some water over it and they gobble it down! Love this stuff! Sherry Jones
By Sherry J.
Response from PetLabCo.· Sep 7, 2026
Hi Sherry, We are so happy to hear about the wonderful results you've seen with our ProBright Advanced for your cherished senior dogs! It's heartwarming to know that their breath has improved and their teeth are looking better, allowing you to enjoy those precious kisses again. Your consistency is key, and we appreciate you sharing your experience with us. Regards, PetLabCo.®
They're doing good for my Dallas
By linda H.
Response from PetLabCo.· Sep 7, 2026
Hi Linda, Thank you so much for your feedback! We are so happy to hear you are seeing the benefits for Dallas. We appreciate you being a part of our community! Regards, PetLabCo.®
Ordering and delivery was easy as always. Our dog Charlie has skin issues and these allergy chews keep him from being itchy and it’s also helped repair his skin.
By Ellen Burcham S.
Response from PetLabCo.· Sep 7, 2026
Hi Ellen, We're so happy to hear that ordering and delivery were easy for you. It's wonderful to know that our Allergy & Immune Probiotic Chews are helping Charlie! Thank you for being a part of our community. Regards, PetLabCo.®
IT’S A SCAM!!! ordered five bottles and when I realized I forgot to change the subscription date after weeks later getting another five bottles, I went into change my subscription. Not only can I not sign in, but all of the links are broken and I can not edit my account. Extremely unethical and fishy.
By Jennel T.
Response from PetLabCo.· Sep 14, 2026
Hello Jennel, We’re sorry to hear about the trouble accessing your account and managing your subscription. To log in to your Customer Portal, you’ll first need to activate your account using the email address associated with your orders. We’re more than happy to assist if you’re having trouble with this. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best regards, PetLabCo.
