Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,463 reviews
PetLabCo.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
13,463 approved reviews, newest moderated first
The whole process was so easy, and the product is wonderful. I highly recommend it!
By Hope P.
Response from PetLabCo.· Nov 18, 2025
Hello Hope, We're happy that the process was easy for you and that you find the product wonderful! Your recommendation means a lot to us, and we appreciate your support! Kind regards, PetLabCo.
On time delivery
By William C.
Response from PetLabCo.· Nov 18, 2025
Hi William, We're thrilled to hear that your orders arrived right on time! If there’s ever anything we can do to make it a full 5-star experience, we’d love to hear your thoughts at [email protected]. Your support means a lot to us! Warm regards, PetLabCo.
Great produce and a good price.
By Ralph D.
Response from PetLabCo.· Nov 18, 2025
Hi Ralph, We're happy to hear that you enjoyed our great products and good prices. We strive to ensure a wonderful experience for our customers, and we genuinely appreciate your feedback. Best regards, PetLabCo.
N/A.......
By Kathy
Response from PetLabCo.· Nov 18, 2025
Hi Kathy, We appreciate the 5-star rating. If there’s ever anything else we can do for you, feel free to reach out to us at [email protected]. Your support means a lot to us! Best regards, PetLabCo.
It's an excellent product, but I receive too many emails a week. Reducing the frequency would make me much happier!
By Chiunjien H.
Response from PetLabCo.· Nov 18, 2025
Hello Chiunjien, Thank you for sharing your positive experience. We're glad we could meet your expectations! All the best, PetLabCo.
Awesome on time
By Odalis A. A.
Response from PetLabCo.· Nov 18, 2025
Hi Odalis, We’re delighted to know your order reached you on time! Thank you for letting us know — feedback like yours encourages us to keep doing what we do. Warm regards, PetLabCo.
Timely, nicely set to side of door
By Donna
Response from PetLabCo.· Nov 18, 2025
Hello Donna, We're happy to hear that our service met your needs and expectations. Thank you for your positive feedback; we appreciate it. Kind regards, PetLabCo.
I can't get you shipping schedule to match my needs so i have cancelled my subscriptions. I keep getting product before needed (tooth powder). At one point I had 3 containers. The chewable tablets didn't come for several weeks. I have tried several times to get this resolved. It just doesn't seem possible, so I have given up.
By Tom i nSt P.
Response from PetLabCo.· Nov 18, 2025
Hi Tom, We're truly sorry for the frustration caused. It looks like your ProBright Advanced subscription was previously set to 2 jars per month, which may explain why you ended up receiving more containers than needed. We also see that your Probiotic Chews subscription has expired because the payment method on file is no longer active, which would be the reason for the delays you experienced. We're sorry for the inconvenience and confusion this caused. Please know that you can always manage or adjust your subscriptions anytime through our online Customer Account Portal, including updating your payment method so orders continue smoothly. If it’s easier, you’re also very welcome to reach out to us directly through the “Contact Us” page on our website—our team will be happy to assist with any changes you need. If you decide to return in the future, we’ll make sure everything runs much more smoothly for you. All the best, PetLabCo.
