Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,463 reviews
PetLabCo.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
13,463 approved reviews, newest moderated first
Rite at the door and they took a picture
By Theresa D.
Response from PetLabCo.· Nov 23, 2025
Hello Theresa, We're glad you enjoyed your experience with us! Thank you for sharing this positive feedback; we appreciate it greatly. Best Regards, PetLabCo.
Delivered in a timely manner. Wish it had been placed in the secure delivery box on the front porch instead of laying it in front of the door.
By Charlie H.
Response from PetLabCo.· Nov 23, 2025
Hello Charlie, Thank you for your feedback! We’re glad your order was delivered on time. We completely understand your concern about the placement and appreciate you letting us know. For future deliveries, you may also reach out to your local courier to request that packages be placed in a secure delivery box. Best Regards, PetLabCo.
Super fast shipping. My dog appreciates it!
By Mark B.
Response from PetLabCo.· Nov 23, 2025
Hello Mark, Thank you! We’re so glad your dog is enjoying it. 🐾 We love making sure your furry friend gets their goodies quickly! Best Regards, PetLabCo.
great seen great improvements in my dog
By Debra L M.
Response from PetLabCo.· Nov 23, 2025
Hello Penny, We're happy to hear that your dog has shown a positive difference! Thank you for your positive feedback; we appreciate it. Best Regards, PetLabCo.
High quality dog supplements. Always free shipping and always on time.
By Valued Customer K.
Response from PetLabCo.· Nov 23, 2025
Hello Karyl, We're happy to hear that you're pleased with the quality and service. Thank you for your positive feedback; we appreciate it very much. Best Regards, PetLabCo.
The package was delivered to wrong address. We have to go to the address where it was delivered but it took 4 days before we got it back from that neighbor and the package was already opened.
By Salv G.
Response from PetLabCo.· Nov 21, 2025
Hi Salve, We’re truly sorry to hear about the trouble you went through just to retrieve your package, and with it being opened by the time you got it back. It looks like your most recent order was shipped to the same address we have on file. You’ll hear from someone on our Customer Experience team shortly — they’ll make sure this is taken care of. We appreciate your cooperation and patience. Best regards, PetLabCo.
Shipping came quick and the package was much more secure this time around with the closure of the bag being sealed.
By CJ T.
Response from PetLabCo.· Nov 21, 2025
Hello CJ, We're happy to hear that your shipping was quick and the package was more secure this time. We appreciate your positive feedback and are grateful for your time! All the best, PetLabCo.
I received the wrong item. It was supoosed to be the salmon treats.
By Alejandro D.
Response from PetLabCo.· Nov 21, 2025
Hi Alejandro, We’re sorry for the mix-up. We checked your orders, and it shows that your Wild Caught Salmon Bites are currently in transit, and the order that was recently delivered was actually for your Probiotic Chews. A member of our team will be reaching out shortly to assist and provide more information. We truly appreciate your patience. Warm regards, PetLabCo.
