Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,463 reviews
PetLabCo.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
13,463 approved reviews, newest moderated first
Product as described and delivered on time.
By Lee
Response from PetLabCo.· Dec 3, 2025
Hello Lee, We're happy to hear that the product arrived on time and matched its description! Thank you for sharing your positive experience with us. Best Regards, PetLabCo.
I emailed you guys that my previous order was incorrect and how to correct it and you did not fix it.
By Rich H.
Response from PetLabCo.· Dec 3, 2025
Hello Rich, We’re sorry to hear about the issues with your previous order, and we truly appreciate you reaching out. To help us assist you more efficiently, could you please let us know how you initially contacted us? We weren’t able to locate any emails from your address, and having this information will allow us to resolve the matter more quickly. In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention. Kind regards, PetLabCo.
I order three small cans A few weeks later they put me on a recurring delivery without my permission. I don’t do buisness with places that do this Buyer beware
By Saul R.
Response from PetLabCo.· Dec 3, 2025
Hello Saul, We are sorry about the confusion about your order. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your experience. Could you please share your order ID so we can locate your account and assist further? You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Kind regards, PetLabCo.
Please cancel all products my puppy died thank you Sherri Cox
By Sharon C.
Response from PetLabCo.· Dec 3, 2025
Hello Sharon, We are deeply sorry to hear about the loss of your beloved pet. From all of us at PetLabCo., please accept our deepest condolences to you and your family at this time. In the meantime, our team will be reaching out to ensure your subscription has been canceled. We truly appreciate you letting us know. Kind regards, PetLabCo.
The automatic sending of supplies is good, quick delivery
By Jeffrey
Response from PetLabCo.· Dec 3, 2025
Hello Jeffrey, We're happy to hear that you find the automatic supply sending and quick delivery beneficial. Thank you for your positive feedback! Best Regards, PetLabCo.
I can adjust the delivery date.
By Kristin K.
Response from PetLabCo.· Dec 3, 2025
Hello Kristin, That’s great to hear! I’m glad you’re able to adjust the delivery date on your end. You’re always welcome to reach out to us directly. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.
I have been trying to cancel my subscription without success as your web won't let me sign in or create an account. Then tried calling and emailing and got nothing. Reason to cancel is my fussy dog will not eat the chews.
By Mr N.
Response from PetLabCo.· Dec 3, 2025
Hello Mr Nelson, We are sorry to hear that you had difficulty canceling your subscription, and if your pup isn’t a big fan of the chews. We understand that every dog is unique—especially when it comes to their taste buds. Here are a few tips that often help picky eaters enjoy their chews: add a little Xylitol-free peanut butter, wrap the chew in cheese or a thin piece of their favorite meat, place a bit of plain yogurt on it, or mix it with their favorite food or treat. Please keep in mind any allergies or sensitivities your dog may have, and if you have further concerns, we recommend checking with your vet. To help us get this resolved as quickly as possible, could you please let us know the email address you used when trying to sign in? You may also email us directly at [email protected] or contact our Customer Experience Team at +1-866-4-PETLAB (1-866-473-8522). Additionally, if you could provide your Order ID, we’ll be able to look into your account right away and assist with canceling the subscription for you Best Regards, PetLabCo.
Product is good. Easy to use. Reminders are appreciated. Delivery is as promised
By Felix C.
Response from PetLabCo.· Dec 3, 2025
Hello Felix, We're happy to hear that you find our product good and easy to use. We appreciate you mentioning the reminders and timely delivery! Thanks for your feedback. Best Regards, PetLabCo.
