Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,463 reviews
PetLabCo.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
13,463 approved reviews, newest moderated first
Reliable and helpful
By Catrina
Response from PetLabCo.· Dec 8, 2025
Hi Catrina, Thank you so much for your kind words! We're truly glad to hear that you found us reliable and helpful. It means a lot to our team. 🐾 All the best, PetLabCo.
Love the new look!
By Janet B.
Response from PetLabCo.· Dec 8, 2025
Hi Janet, We're so happy you appreciate the new packaging! Our new, high-quality tubs help maintain freshness and ensure your pet gets the very best every time. Thank you for sharing your positive experience with us; it means a lot. Warm regards, PetLabCo.
Item was delivered to wrong home. order #11694175
By Annamaria S.
Response from PetLabCo.· Dec 8, 2025
Hello Annamria, We’re so sorry to hear that your order hasn’t arrived. That’s definitely not the experience we want for you. Thank you for bringing this to our attention. Could you please provide us with your order ID? Thank you for bringing this to our attention, and again, we’re sorry for the trouble this has caused. Please know that we also have a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns. Best Regards, PetLabCo.
My fur babies are enjoying the probiotics and the multivitamin chews .
By Angela W.
Response from PetLabCo.· Dec 8, 2025
Hi Angela, We're happy to hear that your pets are enjoying the Probiotic Chews and Multivitamin Chews! It's always wonderful to find something our furry friends enjoy. Thanks for sharing! Best regards, PetLabCo.
Started using 5 weeks ago, order another pot then received another a couple of days later. Realised I had been signed up to the subscription without my knowledge or consent & when tried to cancel subscription had same problem as many others & kept going round in circles. Seems that when it comes to unsubscribing your banging your head on a brick wall. Keeps saying my details are wrong, which they arent, so won't let me set up an account. Not impressed
By Sharon J.
Response from PetLabCo.· Dec 8, 2025
Hi Sharon, We're sorry for the frustration this has caused. Please know that we never subscribe customers without their selection at checkout. Before completing the payment, there is an order summary that clearly shows whether the purchase is billed monthly or not, so you’re always able to review this before proceeding. Regarding the account issue, you’ll need to complete the sign-up process first before you can access your customer portal. Once your account is fully set up, you’ll be able to view, manage, or cancel any subscription at any time. We also have a 'Contact Us' page on our website if you ever need additional assistance or prefer direct support from our team. To help you sort this out quickly, could you please share your Order ID with us? We’re here to help get this resolved as smoothly as possible. Best regards, PetLabCo.
My dogs love Pet La
By Sandy P.
Response from PetLabCo.· Dec 8, 2025
Hello Sandy, We're happy to hear that your dogs love our brand. Receiving such positive feedback is incredibly fulfilling. Your support means a lot to us, and we aim to continuously exceed your expectations in the future.🥰 Kind regards, PetLabCo.
Delivery of orders are are prompt.
By Revelyn M.
Response from PetLabCo.· Dec 8, 2025
Hi Revelyn, We're happy to hear that your orders are delivered promptly. Thank you for sharing your experience — it helps us continue delivering the level of service our customers deserve. Best regards, PetLabCo.
It's super easy. The problem is that my dog and I are not going through it as fast as the packages are arriving but that's on me not on them.
By Lisa P.
Response from PetLabCo.· Dec 8, 2025
Hi Lisa, We're happy to hear that it's super easy for you! We understand that you're receiving packages faster than your dog is using them. We had a look and can confirm that you’ve successfully updated your subscription frequency in our customer account portal. If you ever need help to make more adjustments, feel free to reach out at [email protected]— we’re always here to help! All the best, PetLabCo.
