Customer Service was excellent
Update: Received a return call from Kat in Customer service and she was able to assist me and correct the situation. VERY HAPPY with the response I received from Kat... excellent customer service agent. Did not sign up for the subscription plan as I wanted to try the product first. A month later, 2 more containers of product were delivered. PetLab Co was not authorized to use my credit card and charge me for a second order. Nor was I notified they were doing this!
By Jolynne A.
Response from PetLabCo.· Dec 15, 2025
Hi Jolynne, We’re very sorry for the confusion you have experienced. To clarify, customers are only enrolled in a subscription when the “Save more with a subscription” option is selected during checkout; we do not add subscriptions without consent. If you could provide your order ID, a member of our team would be happy to look into this for you and assist further. We’re here to help. All the best, PetLabCo.



