Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,463 reviews
PetLabCo.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
13,463 approved reviews, newest moderated first
Don't buy! If you buy once they lock you into a subscription. Very difficult to cancel subscription! Just look at their website; no place to cancel.
By Steve A.
Response from PetLabCo.· Jan 1, 2026
Hello Steve, We are sorry about the confusion. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. Could you please share your order ID so we can locate your account and assist further? Best regards, PetLabCo.
Excellent is always drop off was professional
By Clint
Response from PetLabCo.· Jan 1, 2026
Hello Clint, We're happy to hear that the drop-off was professional. Thank you for sharing your positive experience with us; we appreciate it. Best Regards, PetLabCo.
Delivered with care, really like that a photo is taken to show delivery
By G C.
Response from PetLabCo.· Jan 1, 2026
Hello G, We're happy to hear that your delivery was handled with care! We're glad you appreciate the photo confirmation feature. Thanks for your positive feedback. Best Regards, PetLabCo.
Second time the delivery person does not even make it to the door and from far away simply throws the package it hits the floor and bounce and hit my storm door. There is no fence she has to go around to. Product and delivery time it's great!
By EDVJ
Response from PetLabCo.· Jan 1, 2026
Hello Esmeralda, Thank you for bringing this to our attention, and we’re really sorry about the way your package was handled. We completely understand how concerning that must have been, especially when it’s happened more than once. This is not the level of care we expect from our delivery partners, and we’ll be sure to report this to the courier for review. We’re glad to hear you’re happy with the product and delivery time, and we truly appreciate you sharing this feedback so we can address the issue. Best Regards, PetLabCo.
Package was delivered and product undamaged. But ever since the color change of canisters, I cannot open them. My last 2 I've had to pry and cut open with needle nose pliers. If this continues I'll change over to Dogs are Human
By Linda T.
Response from PetLabCo.· Jan 1, 2026
Hello Linda, Thank you for letting us know and for confirming that your package arrived safely. We’re really sorry to hear about the difficulty you’ve had opening the container. We’ll reach out to you shortly to share a video that shows how to open the tub. Best Regards, PetLabCo.
Horrible! My dogs HATE it! Will NOT eat their food with even a tiny bit on food. Ive mixed it with all kinds of things and they won’t eat it. It’s been opened but if I can’t return it I will throw the 2 containers away! I have 2 containers only because I didn’t realize it was a SUBSCRIPTION. UGH. SO I cancelled as soon as I got notice of 2nd container. But I don’t want either. Order #11614040. As requested.
By Milkman C.
Response from PetLabCo.· Jan 1, 2026
Hello Milkman, I’m sorry to hear your pup isn’t a big fan of the product. We understand that every dog is unique—especially when it comes to their taste buds. Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best Regards, PetLabCo.
Easy to order and product was shipped quickly. Ill be ordering again.
By Bill-
Response from PetLabCo.· Dec 31, 2025
Hello Bill, We're happy to hear that ordering was easy and the product shipped quickly! We appreciate your intention to order again; thank you! Best Regards, PetLabCo.
Delivery was on time and as expected. The order was correct and complete. No issues
By Joe C.
Response from PetLabCo.· Dec 31, 2025
Hello Joe, We're happy to hear that your delivery was on time, correct, and complete! Thank you for your positive feedback; we appreciate it very much. Best Regards, PetLabCo.
