Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,463 reviews
PetLabCo.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
13,463 approved reviews, newest moderated first
It came right on time. My pups teeth are beautiful and white. I use to run around with toothpaste and toothbrush and now I don’t even have to. Thanks for making this happen.
By Adrienne M.
Response from PetLabCo.· Feb 1, 2026
Hello Adrienne, We're happy to hear that the product arrived on time and has made a positive difference to your pup's teeth. We appreciate you sharing how it has simplified your routine. Thanks for your positive feedback! Best Regards, PetLabCo.
Easy delivery and simple, as always. I am disappointed that the rebranding uses SO MUCH MORE plastic, than before. The container the chews come in is such dense plastic and the bubble package is so hefty too. I'm sick every time I get all that plastic. I wish the subscription refills could be in a little bag then in a paper box or something instead of all that plastic for one time use.
By Emily A.
Response from PetLabCo.· Feb 1, 2026
Hello Emily, Thank you for sharing your feedback, and we truly appreciate you taking the time to let us know. We’re glad to hear that delivery continues to be easy and reliable for you. We’re very sorry to hear about your concerns regarding the new packaging. Your feedback about the container and bubble packaging is completely valid, and we’ll be sure to share your comments with our product and packaging teams for consideration. We’re always looking for ways to improve, and suggestions like refill options or more eco-friendly packaging are incredibly helpful. Thank you again for being honest with us—we truly value your support and your voice. Best Regards, PetLabCo.
I have tried for 3 months to cancel my subscription after my dog died. No mater how I try, emails go responded to and when I try and log on to your website it says wrong password but never sends a reset. You have not scammed my out of $190.00 that I want refunded. I finally got a phone number but have been on hold for over 1:15 minutes
By J. Craig C.
Response from PetLabCo.· Jan 30, 2026
Hi J. We are truly sorry for your loss, and for the added frustration you’ve experienced while trying to cancel your subscription. This is not the experience we want for anyone, especially during such a difficult time. We’ve shared your message with a member of our Customer Experience team, and someone will be following up with you shortly to provide direct support and help resolve this as quickly as possible. We appreciate your patience and want to assure you that we’re here to help make this right. Warm regards, PetLabCo.
Fast delivery!
By Jose L.
Response from PetLabCo.· Jan 30, 2026
Hi Jose, We're happy to hear that your order was delivered to you quickly. Thanks for sharing this wonderful feedback. All the best, PetLabCo.
My dogs are used to the powder on their food and the vet checked my 78lb golden doodles teeth and said they were great bc in the past he always needed a cleaning. My vet was impressed with pet lab. Huge difference!
By Star
Response from PetLabCo.· Jan 30, 2026
Hi Star, We're happy to hear that the ProBright has made such positive results on your golden doodle's dental health! It's great to know your vet is impressed too. Thanks for sharing this wonderful feedback. It's truly heartwarming to hear how it's helping pets like yours. All the best, PetLabCo.
This item is not a good product for my doggies bc it makes 1 of them sick! I can’t really give an opinion of product.
By Trisha W.
Response from PetLabCo.· Jan 30, 2026
Hi Trisha, We're sorry to hear one of your dogs had this experience. We are NASC Certified and follow stringent quality measures to provide the best products for our pets. We take issues like these very seriously. A dedicated member of our customer experience team will be reaching out to learn more about your dog's experience. We appreciate your cooperation and patience. All the best, PetLabCo.
I am very angry that your company will not allow me to make a purchase as needed. I could only order by signing up for automatic shipments.
By Karen L.
Response from PetLabCo.· Jan 30, 2026
Hi Karen, We're sorry for the frustration this caused. We just want to clarify that you can place a one-time purchase on our website. At checkout, there’s an option that says “Save more with a Subscription” — you can simply toggle that off to place a single, non-subscription order. That said, we’d be more than happy to help directly. Please share your order ID, and we'll take a closer look and assist you right away. Warm regards, PetLabCo.
I have been trying to get with this company since the moment I ordered online. I realized instantly that my previous address was on the order. I made attempts immediately via email to get the address corrected. The following day I attempted to chat and call, with no response. Then the package wasn’t delivered to the incorrect address, but to another in the same neighborhood. I finally found it. Well, the product was not what I ordered. I also became aware from looking at my account that a different subscription has been added to my account for delivery in February, which I didn’t order. I have attempted to chat, been on hold a few times up to 48 minutes then disconnected and have emailed numerous times. When chatting and emailing, the response is to be patient, they are experiencing high volume! I’m not sure what to do now. My dog has responded to the supplements, and I would like to get this resolved! I made the order in the USA.
By JA
Response from PetLabCo.· Jan 30, 2026
Hi there, We're truly sorry for the frustration you’ve experienced. Thank you for your patience through all of this. To clarify, we never place customers into a subscription automatically. A subscription is only created if the “Save more with a subscription” option is selected during checkout. That said, we absolutely want to review your account to understand exactly what happened and make sure everything is corrected properly. Please provide us your order number or order ID, and we’ll take care of this as soon as possible. Best regards, PetLabCo.
