Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
13,463 reviews
PetLabCo.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
13,463 approved reviews, newest moderated first
I tried to cancel several times and they make it very difficult
By David
Response from PetLabCo.· Feb 9, 2026
Hi David! We’re very sorry to hear you’ve had trouble canceling your subscription. A member of our team will be in touch shortly to assist you. We appreciate you taking the time to share this feedback with us. Regards, PetLabCo.
The CSR was excellent!! Due to having issues in emailing and not getting a response after 5 days and when I called and waited for over an hour and half where I was told due yo Hugh call volume to call back later. She gave me 50% off my order and when asked to put my orders on hold for a few months she did that. Great customer service!! You need more like her. 😊
By customer
Response from PetLabCo.· Feb 11, 2026
Hi there! We’re so glad to hear you had a great customer service experience! It’s wonderful that our representative was able to resolve your issue and accommodate your request. Thank you for taking the time to share your feedback! We truly appreciate it. Regards, PetLabCo.
The deliveries are always good. The product is expensive. I have been buying it for 3 or 4 months now and my dog is still the same. His teeth and bad breath are the same. There is no improvement. It is for this I am canceling my subscription.
By Mary P.
Response from PetLabCo.· Feb 11, 2026
Hi Mary! We appreciate you sharing your experience. We're sorry to hear that you haven't seen the desired improvements in your dog's dental health after several months. Thank you for giving it a try! Regards, PetLabCo.
It took a while to get here. I don’t think they actually placed my order, after contacting customer service they sent it right away.
By Ron P.
Response from PetLabCo.· Feb 9, 2026
Hi Ron! Thank you so much for your feedback and for giving us the opportunity to make things right. We are truly sorry for the initial delay with your order, but we’re glad our support team was able to step in and get it shipped out quickly. We appreciate your patience and your kind review, and we’re grateful to have you as part of our community! Regards, PetLabCo.
I have an older rescue Beagle that I thought had some of the worst breath ever! I decided to try PetLab Dental Powder on him. This powder is so easy to use. There is a scoop included which is just the right amount for his weight. I sprinkle over damp food once a day and it has definitely made a difference in his bad breath smell. There is a possibility it has helped breakdown some of the tartar on his teeth. Customer service is great, ordering was easy, and the product comes in a reasonable time. I have been using this a couple of months now and I am now on a subscription plan so I do not run out. I recommend!
By Pamela M.
Response from PetLabCo.· Feb 9, 2026
Hi Pamela! We're happy to hear that ProBright Advanced has helped with your Beagle's breath! It's great to know it is easy to use and that you've seen a difference. We appreciate your kind words about our customer service and the subscription plan. Thanks for the recommendation! Best regards, PetLabCo.
No comment .
By DRB
Response from PetLabCo.· Feb 9, 2026
Hi there! Thank you for your 4-star review! We truly appreciate your support and are glad to have you as part of our community. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out. We’re always happy to help. Regards, PetLabCo.
Shipped efficiently
By Summer S.
Response from PetLabCo.· Feb 9, 2026
Hi Summer! We are thrilled to hear your order has arrived. We truly appreciate your support and are glad to have you as part of our community. Thank you for your feedback! Warm regards, PetLabCo.
Product doesn't work. When I order this product they automatically put me on some subscription that I did not sign up for. Now their sending me this crap every month and taking the payment from me bank. This company is a total scam.
By Laura S.
Response from PetLabCo.· Feb 9, 2026
Hi Laura, We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent. Customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Regards, PetLabCo.
