Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
757 reviews
RV Fridge GuysSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
RV Fridge Guys (thenorcoldguy.com) has 757 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
757 approved reviews, newest moderated first
Found website while searching for how to repair my MH’s fridge. Started a chat online gave my model number and the part was located, purchased and shipped within 4 days. I installed the part and now fridge is working properly. Saved myself a ton of money. Very prompt and efficient.
By Emory E.
Part was correct as advertised. Fast shipping. Will be using them again.
By KJ
THIEVES! Well over 8 months. Still havent received the part i ordered ,nor have I gotten my $300 back! They don't return call or emails to explain why. So they are up $300 while I have to spend MORE money to get the part I need. ABSOLUTE CROOKS!!
By Tanya B.
Response from RV Fridge Guys· May 23, 2019
I do not see any order under that name, Tanya. Is it possible you have the wrong store? If not, please let me know what your order number is so that I can help you out. Nobody here wants to take your money and provide you with nothing so lets get this sorted!
I gave The Norcold Guy one star because zero stars was not an option. I made 2 different orders with this company. The first one was a great experience- same day shipping, took 2 days to get here, etc, but unfortunately it was the incorrect part (my fault, not on the part of the Norcold Guy). I went ahead and ordered the correct part so that I would hurry up and get it and that was a totally opposite experience. They decided not to ship it until 2 business days after I ordered it. I never received a tracking number and my attempts to get a tracking number (logging into their website, multiple calls with voicemails that were never returned) proved ineffective. I finally received the correct part, almost a week after initially ordering it, and now I cannot get anyone at The Norcold Guy to issue me an RMA number so that I can return the incorrect part that I initially ordered. So now I'm stuck with a $60 part that I have no use for. Best case is that they'll see this review and issue my RMA number so that I can return the part and pay a 30% (yikes!) restocking fee in addition to paying to ship the part back. The worst part is that after ordering from The Norcold Guy I found the same part on Amazon for 1/2 the price, not to mention that I would have NO problems returning an incorrectly ordered part to Amazon. I guess this was just a $60 lesson in how to order parts for my RV in the future.
By Kendall S.
Response from RV Fridge Guys· May 19, 2019
I have just looked over our Emails for returns and I don't see anything from you, Mr. Kendall. I have sent it to the correct department and you'll get an Email in the next two days with return instructions. As for the shipping, you placed your order ground shipping. It shipped from a warehouse a little further than your first order but it looks like it was still within the standard ground shipping lead time. Nobody here wants you to hang onto a part that you don't want or need... Did you have trouble reaching us by phone at 8888102366? Sorry your second experience was such a negative one, I'll make sure the MRA is sent over as soon as it gets passed through.
Great transaction. Right parts and fast delivery.
By Bruce F.
Timely package delivery and the parts were just what I needed to get my fridge back up and running. Thanks!!
By Paul S.
Paid $45.00 for next day delivery. It took three days!!??
By Javid H.
as advertised, fast shipping
By Norman K.
