Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
264 reviews
The Modern BackSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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The Modern Back (themodernback.com) has 264 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 240 reviews with 5 stars · Clear filters
This chair is amazing! I bought for my wife’s push gift and she enjoys it every chance she gets. Even our family members who come visit love this massage chair! Thank you for creating such a great quality chair!
By Whitney G.
Response from The Modern Back· Aug 27, 2021
Thank you for buying at The Modern Back
Good pricing, great service, and very fast delivery. Highly recommend.
By Eric P.
Response from The Modern Back· Aug 24, 2021
Thank you Eric. Enjoy your Daiwa Supreme Hybrid.
This is the best massaging chair you can purchase in this market.
By Bulent T.
Response from The Modern Back· Aug 21, 2021
The Osaki Maestro LE is a workhorse, is as aggressive as you need and is extremely reliable. Glad you picked this when you visited our Sarasota showroom. Please call us at 800 416 4304 if you have any questions.
Overall Great Experience working with The Modern Back! Tom was able to assist me with finding the proper chair for my specific needs. I will be working with the team again for future purchases. Thank you again!
By Vitchel T.
Response from The Modern Back· Aug 20, 2021
Thank you for your kind words. You will enjoy your Daiwa Supreme Hybrid for many years to come. Please feel free to contact us if you any questions or issues. Your business is greatly appreciated. Tom Walls Owner/Founder The Modern Back
Tom was so helpful and was able to answer all of our questions, and we had tons of questions! He helped us pick the perfect chair for us. Daiwa Pegasus II massage chair. So far we have had the chair for a few weeks and love it! Scheduling delivery was easy and flexible. The delivery people were GREAT! I would highly recommend The Modern Back and Tom Walls. Best customer service EVER!!!! On the chair, we love the calf rollers and foot massage as well as all of the other programs and full body. Great 3D and deep settings: gets into the muscles without feeling painful or robotic like some other chairs. Very Happy!!!
By Margie H.
Response from The Modern Back· Aug 13, 2021
Thank you so much! We appreciate the kind words. I'm happy to hear that you had such a positive buying experience with our organization. We do our best to keep the highest quality & most popular massage chairs in our Boynton Beach showroom for customers like yourself to try out. It truly is the only way to buy a massage chair. Thanks again for this amazing review. Please contact us if you have any questions in the future. We are here to help. Tom Walls Owner/Founder The Modern Back
I got wonderful information and advice on the various chairs and options, etc. There was no pressure to purchase, and I got a great deal once I was ready to buy. We had some difficulties with the delivery company but the folks at The Modern Back did what they could to move it along. It should be noted that the chair manufacturer is the entity that has the relationship with the delivery company, so technically there was not much the Modern Back folks could do about it.
By ms linda B.
Response from The Modern Back· Jul 20, 2021
Thank you for your review. We are glad the assembly team finally showed up after some mechanical issues and it's great to hear you are enjoying your JP Medics Kumo massage chair. If you have any questions about the chair's features, please do not hesitate to call 800 416 4304.
Sales team was fast, responsive and professional
By Gary
Response from The Modern Back· Jul 9, 2021
Thanks Gary. Enjoy your Svago recliner.
Great product. I am using the massage chair twice a day- one in the morning and one at night. It releases the back pain and relaxes my muscles especially on my legs. I love the intensity 4 when it massages my foot, my back and my neck. Highly recommended for those who are experiencing muscle pain.
By Dahlia from R.
Response from The Modern Back· Jun 22, 2021
The Osaki Maestro LE is one of the most aggressive chairs on the market and we are glad it is working the oracle for you. ~ Colin
