The MinteReviews of theminte.com

Response from The Minte· Sep 11, 2019

Hello Ivy. Thank you for your review. I see that you rated a clean at 5 stars from July. I would love to hear more about the other experiences and perhaps what we can do better. I am happy you enjoyed the easy of booking but am committed to making sure the quality of service is also satisfactory. Please feel free to contact me at [email protected], or text or call our dedicated Customer Service team at 312-584-2060. Sincerely, Narriman Ribeiro Quality Assurance Manager

Response from The Minte· Sep 11, 2019

Thank you Anne! Jasmine will be thrilled to see your review!

Response from The Minte· Sep 11, 2019

Hi Katherine! Thank you so much for your rating. We hope you continue to enjoy your service!

Response from The Minte· Sep 11, 2019

Hello Lamar. Thank you for your rating. Consistency and convenience are highly valued by our customers, which is why we invest on our booking platforms and on developing the best team of Housekeepers in the market! We hope you continue to enjoy our services! - The Minte Team

Response from The Minte· Sep 11, 2019

Hello Jessica. Thank you for your rating! Would love to know more about what made your experience such a success. We look forward to continuing to provide you service! - The Minte Team

Response from The Minte· Sep 12, 2019

Hello. Thank you so much for the detailed review. I am sorry that we have not provided consistent service or met the necessary cleaning standards. Additionally, using client's cleaning supplies is absolutely against our policy, unless required by the client. I am very sorry about the poor impression that was left and we will address all these concerns immediately. We truly value your feedback. If you wish to give us another try, please contact me directly at [email protected] and I'd be happy to assist or address any other areas of concern. Sincerely, Narriman Ribeiro Quality Assurance Manager

Response from The Minte· Sep 12, 2019

Hello Pamela. Thank you for your review. I am sorry to hear about your latest experience. Our hotel-style clean for a 2 bedroom unit is estimated to last approximately 1 hour and 5 minutes. Although there is a suggested timeframe, our Housekeepers should still follow the Minte standards and provide the full scope of services included in the hotel-style clean. Again, I apologize that your clean was unsatisfactory. I will personally reach out to you to offer a few solutions. We truly value your feedback and your loyalty. Narriman Ribeiro Quality Assurance Manager

Response from The Minte· Sep 12, 2019

Thank you C W! We love making our clients happy!