Terrible service and fraudulent charges
Lack of service and fraudulent charges: First, the account representative on my account did literally nothing for 3 months; second, they offered me 3 months free—which was nice, but the service was lazy and poorly executed; lastly, they started charging my account after confirming it was canceled, and they’ve ignored my attempts contact them and have the charges removed considering I did not authorize the account to reset and be billed again. — Part 1: I paid $299 for the promotion service on August 29, 2024. A man named Jason was in control of the account for the service I purchased, and it was a full month before they made the first post for promotion. Jason kept apologizing and making excuses for why they hadn’t started my campaign. There had been at least 4 instances where Jason notified me that he and his team were going forward with the promotion. I wish I could share the screenshots of these texts. You’d be horrified to see how Jason handled things. One text, “Hi, I have a been out of the office with Covid, I’m in this morning and have your account infront, posting is starting officially. Account is aged and ready to go, posting starting” Days later, it had been: - 20 days without a post since he said posting is “starting officially.” - 26 days since the last post on the account. - 77 days since I paid $299 for the service. Mind you, Jason and his team have only posted a total of 6 times in the 77 days since I paid them, and 5 of those posts used the same photo. Of the 5 photo posts, 3 of them were auto modded and removed from Reddit. So it was 77 days for 2 photo posts and one text post. Jason has ignored 20 messages over a 3 week period. I paid $299, and Jason and the Millennial Marketers team had given me nothing in return. They essentially just stole my money. — Part 2: Another representative replied to an email when I reported Jason’s lack of service. This person was Stephanie, and Stephanie offered 3 months of the service for free, AND offered to reimburse the original charge. Mind you—the offer to reimburse was never honored and that $299 was never returned. They did 3 months of posting, but it was lazy and overall an extremely poor service. A few posts most days of the week using the same photos, the same captions, and posted to the same subreddits. A bunch of posts were auto-modded, some of them required verification which Millennial didn’t provide, so the posts were removed. They never once contacted me to share insight or posting strategies. It was just lazy posting that offered minimal return. — Part 3: I received an email from Millennial confirming, on December 3, 2024, that my my subscription was canceled. On January 28, 2025, I was billed $299. After 4 emails over 3 weeks, no reply. Billed $299 again yesterday, February 27, 2025 and still no replies after more emails were sent. I had to report the charges as fraud to my account. So Millennial took $299 from me in August and did nothing for nearly 3 months. Then offered a refund and gave me 3 months of lazy service, except the refund never came. Then, after awful service, billed me 2 more months for a service I canceled. Horrible company.
By Art of A.