The Magic PrincessReviews of themagicprincess.com

Response from The Magic Princess· Aug 20, 2021

Hi Sheena, I am so sorry to hear of the issue you experienced with your order, and for any inconvenience or disappointment this caused you. I can see one of my wonderful colleagues assisted you with a cancellation and full refund of your order as a result of an over-sold issue. Again, we are so sorry for this website error. If you need any further assistance from our team, please don't hesitate to contact us at [email protected]. Thank you, Lily :)

Response from The Magic Princess· Sep 3, 2021

Hi Christopher, Thank you for your review. Please accept my sincere apologies for the delay in getting back to you - we have just set up a team to resolve any reviews on this platform. I am so sorry to hear you have experienced some issues with your tutus. This is certainly not up to our usual standards and expectations! I can't seem to find an email from you in our system regarding this issue. Are you able to kindly email us with your name and order number as the subject line so we can provide a solution for you as soon as possible :) Thank you, Lily :)