Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
145 reviews
The Luxury PergolaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a family owned business focused on providing the strongest and highest quality pergola kits in the world.Our kits are made in the USA in our own facilities by trained professionals.The aluminum pergola kits from The Luxury Pergola are all made to order to make sure our customers get exactly what they are looking for for their space.With our fully customizable pergola kit you can get unparalleled commercial grade quality without paying a fortune for it.The innovative open and closing pergola from The Luxury pergola allows us to make the pergola waterproof in even the worst storms and survive hurricane force winds of 180mph.With a louvered pergola you can get all the functionality of a traditional pergola and you can get the benefits of a solid roof. By being made in the USA, we can offer the best quality pergola in the world at a price that is significantly less than any comparable product on the market.The Luxury Pergola is focused on providing fantastic pergola shade, a waterproof pergola, and a product that can stand the test of time no matter your needs.With The Luxury Pergola, you can get a custom sized pergola from 8x8 pergolas all the way to 12x20 pergolas with only 4 posts. If you want to combine pergola units, you can go as large as you want.Our focus on innovation is key in providing the strongest pergolas in the world made from the highest quality aluminum with the strongest powder coat in the industry to ensure your pergola lasts a lifetime.
The Luxury Pergola (theluxurypergola.com) has 145 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
145 approved reviews, newest moderated first
From my first call to The Luxury Pergola through installation the entire experience was excellent.
By AN
Response from The Luxury Pergola· Nov 6, 2025
Thank you! I'm glad you were happy with the experience. It's been a pleasure working with you.
We just installed our new 20 x 10 pergola and it is Fantastic!! Patrick was great to work with!! We highly recommend this product!
By Patrick S.
Response from The Luxury Pergola· Aug 21, 2025
Thank you for choosing us for your project. We were pleased to help you throughout the process. As always, if there's anything you need from us, please don't hesitate to reach out.
This was a large purchase and we did much research of other high end pergola brands before selecting Luxury Pergola. Our experience was outstanding with this company which started with working with a knowledgeable, responsive associate who provided exceptional customer service, likely the best online customer service ever. His technical knowledge, responsiveness to our questions, assistance with product installers, and communication throughout the process was impressive. We can’t say enough about the customer service part of the process. And the product quality, clean-line design and functionality is exceptional. It looks beautiful and provides the shade we needed. We’ve been using it for a few weeks now and we love it! Highly recommend.
By Todd B.
Response from The Luxury Pergola· Aug 21, 2025
Thank you so much for taking the time to share your experience with The Luxury Pergola! We're thrilled to hear that after your thorough research, our team and product exceeded your expectations. It's especially rewarding to know that our associate provided such outstanding support throughout the process—from technical guidance to installer assistance and seamless communication. We pride ourselves on delivering top-tier customer service, and your kind words mean the world to us. We're delighted that you're loving the pergola's quality, sleek design, and functionality, and that it's already enhancing your outdoor space with the perfect shade. If there's anything else we can assist with or if you'd like to share photos of your setup, please don't hesitate to reach out. Thanks again for your recommendation—we truly appreciate customers like you! Best regards, The Luxury Pergola Team
Their customer service quickly answered detailed questions prior to my purchase, called and corrected an ordering inconsistency on my submitted order, and made sure my delivery date fit my schedule. The product is well constructed, vastly domestic, easy to assemble, and included extra material to ensure enough to complete construction. The instructions for assembly, when using the print and video resources allow for a comprehensive review of nearly all aspects of the assembly.
By Nathan G.
Response from The Luxury Pergola· Aug 21, 2025
Thank you for sharing your positive experience with The Luxury Pergola! We're delighted to hear how our customer service team went above and beyond to address your questions, resolve any ordering details, and accommodate your delivery needs. It's also wonderful to know that the product's quality, domestic sourcing, ease of assembly, and the extra materials provided made the process smooth for you. We're especially glad the combination of printed instructions and video resources gave you a thorough guide every step of the way. Your feedback truly motivates us to keep delivering exceptional products and support. If you have any questions down the line or want to share photos of your completed pergola, we're here to help! Best regards, The Luxury Pergola Team
Looking for a pergola I had many questions to justify spending up from the inexpensive big box and Amazon pergolas. This lead me to the very expensive Structure pergola but hey in the end it is a metal roof that will not keep anything underneath dry when it rains. In my search I found The Luxury Pergola and started communicating with Patrick. He answered all my many questions regarding load, weight, wind, structural integrity relating to mounting on piers and many others. The purpose for a pergola for me was to keep out of the blazing sun when making breakfast lunch or dinner using outdoor kitchen. In the event of a light rain keep me relatively dry. Since the pergola was immediately next to my Lanai I wanted to be able to open the roof when using smoker. The luxury pergola checked all the boxes the service provided by Patrick and team was as good as you could want. The pergola was delivered when I wanted it and delivery was also top notch. I had a contractor do the assembly and the instructions and product fit were the best he had ever seen. The pergola is solid strong well made powder coating is outstanding. Doing it over again I would purchase from The Luxury Pergola again.
By Mike R.
Response from The Luxury Pergola· Jun 26, 2025
Thank you for sharing your thoughtful and detailed review of your experience with The Luxury Pergola. We’re delighted to hear that our product and service exceeded your expectations and provided the perfect solution for your outdoor kitchen needs. We understand that choosing the right pergola involves careful consideration, especially when weighing options from inexpensive big box or Amazon pergolas to higher-end alternatives. It’s wonderful to know that Patrick was able to address all your questions regarding load, weight, wind resistance, structural integrity, and mounting on piers, helping you make an informed decision that met your specific needs. We’re also pleased to hear that the delivery arrived right when you wanted it and that the process was top-notch. It’s particularly rewarding to know that your contractor found the assembly instructions and product fit to be the best he’d ever seen. Quality, durability, and ease of installation are priorities for us, so your comments about the pergola’s solid construction, strength, and outstanding powder coating mean a lot to our team. The exceptional service you received from Patrick and the rest of our team is something we take great pride in, and we’re happy it stood out as much as the product itself. Thank you again for your review and for choosing The Luxury Pergola. We’re thrilled that you would purchase from us again, and we’d be honored to serve you in the future. If you ever have additional questions or need assistance, please don’t hesitate to reach out.
After two years of researching pergolas, I replaced my heavy duty ROTTING cedar pergola with a 12' x 16' Luxury Pergola! I LOVE IT! It is very sturdy, easy to assemble and comes with all the customer support needed. They do a great job with shipping and coordinating the arrival date and time. One minor detail that I didn't realize until the day before delivery is that you have to UNLOAD the product. My neighbor and I both bought pergolas and were delivered on the same day, so we helped each other unload our pergolas...it wasn't pretty, but two women in their 60's got it done! I hired two handymen to assemble..simply uploaded the assembly video on my laptop and went step by step! I love the fact it will never rot, it looks contemporary and the louvers are remote controlled. I close my louvers in the afternoon to help shade my lanai and great room. It makes a big difference in the summer heat. I also added a ceiling fan which makes it even more enjoyable and plan to add 110V LED strip lights in the near future! I pulled the electrical wires for the ceiling fan and future LED lighting through the post when I ran the louver motor wire during assembly. I'm so happy I spent the time to research pergolas and made the decision to go with Luxury Pergola! Well worth the expense and would definitely do it again!
By Donna R.
Response from The Luxury Pergola· Jun 26, 2025
Thank you for your great review of your 12' x 16' Luxury Pergola! We’re thrilled you love its sturdiness, easy assembly, and our helpful support after your two-year search. Your creative unloading with your neighbor and use of the assembly video are impressive. We’re glad the remote-controlled louvers help with heat, and your ceiling fan and LED light plans sound perfect. Your kind words about its modern design and value mean a lot. Happy to assist anytime!
This is a quality product. We purchased a 12x14 and a sunshade for one side. Directions were accurate. Shipping was our only issue with one item being forgotten in our original shipment, however, we were able to reach someone and have the issue resolved quickly. Response times are fast and everyone was helpful.
By Catie N.
Response from The Luxury Pergola· Jun 13, 2025
Thank you for taking the time to share your experience with The Luxury Pergola! We’re thrilled to hear that you’re enjoying your 12x14 pergola and sunshade, and that the directions were clear and helpful. It’s great to know that our team was able to quickly resolve the shipping issue for you and that you found our response times and support to be helpful. We truly appreciate your patience and understanding. We’re always working to improve our processes, and your feedback about the shipping oversight is invaluable in helping us do better. We’re glad we could make it right for you promptly, but we’ll definitely take this as an opportunity to refine our shipping procedures to ensure a smoother experience for future customers. If you have any further questions or need assistance with your pergola or sunshade, please don’t hesitate to reach out. We’re here to help and want to make sure you continue to enjoy your outdoor space to the fullest. Thank you again for your kind words and for choosing The Luxury Pergola!
Very happy with total package, I installed a 10x14 on my deck. Worked out perfect for my needs.
By Greg H.
Response from The Luxury Pergola· May 19, 2025
Thank you so much for the kind words. We are very glad to hear you are pleased with the product and that it is working out so well for you. As always if you need anything please don't hesitate to reach out.
