The Luxury PergolaReviews of theluxurypergola.com

I absolutely love this pergola, and I've been happy with all aspects of my purchase. Kyle was very helpful and was able to answer my questions quickly and followed up with order updates promptly. The materials used are very high quality and I think the slightly textured powder coat finish is excellent. It doesn't produce any glare or reflections and is easy to clean. We had a tornado in our area with gusts over 80 MPH and as expected, no issues whatsoever with the pergola having the roof closed.

I ordered 2, different sized, pergolas based on the instructional videos provided at LP's website. It was easy to discern the strengths of the materials and the feasibility of erecting the pergolas as a DYI project. The design is well thought out. The construction procedure is straight forward and the video builds confidence that the DYI approach can be achieved by most who try. My wife and I (age 70) confidently built both pergolas with the assistance of a materials lift. The end results yielded a dignified and high-end look to our courtyard. The only tool I had to buy was a hammer drill.

We are very pleased with our Luxury Pergola. We purchased 12x20 it was shipped and received quickly. After unpacking the boxes I realized that this was a good purchase it was sturdy and elegant. It went together like a glove with little to no issues. Customer service was great. Chase and others were great,I was able to call and get answers to my questions. I would definitely recommend Luxury Pergola.

Having a company that makes a high quality product manufactured in the USA is great! My sales representative was Kyle and he was extremely helpful in the ordering process and with any questions! I called numerous times with questions during the installation process and was really impressed that I was able to talk with someone on every call. I would like to thank Kyle and the rest of the team that helped me during the ordering and installation process!

My search began for a pergola to complete my outside patio area. There were many brands found online Costco, Hanso, Wayfair etc to name a few. NONE…beat “The Luxury Pergola” for quality, warranty and customer service. I visited the main store and was able to see, touch, operate a pergola and ask any questions. That experience solidified, I would have “No”concerns for 100% satisfaction. Patrick Hill sales assisted me in all aspects from answering all question, purchase completion, delivery and technical assembly questions. We decided on a 12 x 16, bronze with stone louvers. The delivery was quick and without any damage (17 boxes). The online assembly instruction video was clear and assisted from start to finish. I modified my install by adding an electrical outlet on one post for cell phone charging and added LED lighting. The structure is solid, powder coated and will no doubt last for many years. I found no issues of future failure points since most parts are aluminum. I took my time and had a few friends to lift the upper beams in place. I completed everything else with my two teen age boys. Any questions in the process was answered immediately by text or cell call for clarification. My family and friends love the patio addition which completes the outside entertainment space. If you want a pergola that mimics resort quality look no further, here it is…”The Luxury Pergola”

Before I found "The Luxury Pergola", I had been researching "motorized louvered pergolas" for over 2 years because I wanted something besides a lanai or a screened in room for my outdoor living space here in Florida. I had even had quotes from two separate companies for building this exact same quality of pergola and both were absurdly expensive, way out of my price range so I had almost given up. Then I saw a YouTube video on all the different options in the market with comparisons. It was actually a pretty fair overview so I checked out their website. The Luxury Pergola Co. is family owned and made in the USA so when I spoke with Chase (my excellent rep) by phone, he answered all my questions and even set up an appt for me to go see one nearby that was already built. That made all the difference and I was sold. Chase and the owner of that pergola helped me to navigate through the process! In a world where customer service is rare, I feel truly blessed by the personal care and responsiveness from Chase and am now the owner of a beautiful white 12'x19' luxury pergola! I couldn't be happier!

We have a very sunny patio in our backyard, umbrellas alone was not doing the trick. My husband and I decided that we need a 'structure' in order for the patio to be more usable, especially in the middle of summer. I did a ton or research, and yes, there are many products on the market. Some are of equal quality and grade as The Luxury Pergola but cost twice as much, others are more cost effective but simply not up to par on quality in my opinion. We made a decision to go with The Luxury Pergola for 3 reasons: Quality of the product, Value of the product, and it's made in the USA with a short lead time in comparison to others that come from overseas. As great of a product as you can have, one cannot say enough about 'front of the house' and customer experience. Our sales person was Patrick. Patrick walked me through the types of pergola that is best for our climate, sizes, as well as accessory options. He was very patient with Q&A, (I had lots of questions) sent along spec sheets, and other technical information (I am an architect and need to know how this product comes together). The ordering process was so easy and quick. Our pergola - yes there were 17 boxes - was delivered in 2 weeks as promised. The only caveat is you need to have 2 strong persons to help the driver unload the truck. We hired a local installer, who was also fantastic with his crew, the pergola was up within 3 days ( we had a rain delay one day). Thanks to Patrick again, who made himself available during installation when there were questions, he was responsive and quick to help with answers. The final verdict: We absolutely LOVE our pergola. The entire experience was painless and actually enjoyable.

Patrick was very helpful in helping us size the right Pergola and get all the details in order. When it arrived, we were able to put it up immediately. Delivery turn around time was very short and that was very impressive. The bonus is that it is made in America!