Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
421 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Luxe Nomad is Asia-Pacific's largest luxury vacation rental management company with over 1300 rooms in our portfolio. Our curated collection of villas, ski chalets and apartment-hotels, are located in Bali, Koh Samui, Phuket, Niseko, Rusutsu and Furano. With a mission to champion, inspire and enable our guests to travel well by delivering unparalleled service, we take the guesswork out of your holiday, by inviting you to "Dream a little. Travel a lot." with us.
The Luxe Nomad (theluxenomad.com) has 421 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 413 reviews with 5 stars · Clear filters
Top notch service from Nikki - Highly responsive - Honest and friendly advice - Patient as we worked through multiple options
By Jonathan Y.
Response from The Luxe Nomad· Sep 30, 2018
Dear Jonathan, Thank you for your lovely review! From Nikki and the reservations team - we hope we can assist you again with future holidays! :) Kind regards, The Luxe Nomad team
Had a pleasant experience dealing with Sophie. She was quick and detailed with her responses. Unfortunately things did not work out in the end but LuxeNomad would definitely be my go to place for my travel needs in future.
By Shawn Y.
Response from The Luxe Nomad· Sep 20, 2018
Thank you so much Shawn for your kind review. We hope we can assist you when you decide to travel in the future :) Best, The Luxe Nomad team
Very impressive customer support! Even though we didn't make it in the end her (Chloe P.) professional advice has helped us gain better understanding on accommodation options around the area we're about to visit. Will definitely seek their assistance again for our next adventure!
By Hee
Response from The Luxe Nomad· Aug 11, 2018
Dear Hee, Thank you for your kind review and we hope we can assist you on your next visit! Kind regards, The Luxe Nomad team
Great customer service. Luxe Nomad help me find great accommodation for our holiday next winter.
By Mickey T.
Response from The Luxe Nomad· Aug 2, 2018
Dear Mickey, Thank you very much for your kind review! Glad to hear you had a good experience and hope you're looking forward to the trip! Best, The Luxe Nomad team
Ling has been wonderful - super efficient, professional, friendly and helpful. The turnaround time in responding has been exceptional - even late at night and over weekends - and when Ling was unavailable his colleague Chloe stepped in seamlessly to assist, both of them being proactive and ensuring every question was answered. I have locked in our accommodation at AYA Niseko for January 2019 and have now been handed over to the concierge team, who appear to be maintaining that same high professional standard and have provided me with all kinds of information in a user-friendly format. Very impressive.
By Angela S.
Response from The Luxe Nomad· Jul 10, 2018
Dear Angela, Thank you for your wonderful review and feedback! The team at The Luxe Nomad work closely together to ensure every client is well looked after. Great to hear you have booked AYA and hope you are looking forward to your stay in Jan. Many thanks, The Luxe Nomad team
We have not yet gone on our trip but from the moment I enquired about a Villa from the Luxe Nomad site to confirming my booking, the Nomad Travel Curator, Chloe, has been very helpful and responsive. We look forward to this trip and with the help of the Luxe Nomad Concierge, we know it will be a great one! Thank you!
By Stephanie N.
Response from The Luxe Nomad· Jun 27, 2018
Dear Stephanie, Thank you for your lovely review and glad to hear Chloe was helpful. We hope you are looking forward to trip and that we can assist on your next holiday! The Luxe Nomad team
Super fast responses with the booking team, i tried to get comparable quotes from other companies, but these guys were just so fast to answer all my questions efficiently & promptly! If your allocated team member was away, another person would easily email you back which was great. I was able to make all my booking requirements at night time/after work as The Luxe Nomad was still happy to email me back with the info i was after. Highly recommended so far!
By Lenka S.
Response from The Luxe Nomad· Jun 12, 2018
Dear Lenka, Thank you for your favourable review and glad to hear you were happy with our team's timely feedback! We hope you have a wonderful trip and that we can assist you with future holidays! Best, The Luxe Nomad team
Sophie from Luxe Nomad provided excellent service with very quick replies and she was very helpful in providing suggestions in my price range. Luxe Nomad is a quick, easy and excellent service. This is my first time using Luxe Nomad and I will continue to use this service in the future.
By Leona M.
Response from The Luxe Nomad· Jun 6, 2018
Dear Leona, Thank you for your kind words and we are happy to hear Sophie from our Trip Curator team took good care of you! We hope you look forward to your trip and do let us know when we can assist for your next holiday :) Best, The Luxe Nomad team
