Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
421 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Luxe Nomad is Asia-Pacific's largest luxury vacation rental management company with over 1300 rooms in our portfolio. Our curated collection of villas, ski chalets and apartment-hotels, are located in Bali, Koh Samui, Phuket, Niseko, Rusutsu and Furano. With a mission to champion, inspire and enable our guests to travel well by delivering unparalleled service, we take the guesswork out of your holiday, by inviting you to "Dream a little. Travel a lot." with us.
The Luxe Nomad (theluxenomad.com) has 421 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 413 reviews with 5 stars · Clear filters
Nice service and quick response. Good choice for traveling!
By Rita
Response from The Luxe Nomad· Jan 9, 2020
Thanks Rita! Time waits for no 'traveller' ;) Happy New Year and we hope to assist you on your next vacation! The Luxe Nomad team
All are good..!! They all are very helpful also! Thanks Nomad :)
By Derry
Response from The Luxe Nomad· Jan 9, 2020
Thank you for your kind words Derry! We are always here to help :) Hope we can assist you on your next trip! The Luxe Nomad team
When we're planning our trip to Niseko, Japan, a friend recommended that we contact The Luxe Nomad and it was the right decision. They are very responsive to our requests and help us with everything we need, whether they be accommodation, transportation, ski rental, ski school, ski lift pass and restaurant reservation. Their service is above and beyond and we couldn't be happier. Everything for the trip is in order within just several weeks. Two weeks before we leave, they send us a summary of our trip again. In Niseko, all are booked and prepared as discussed. We are very impressed with their service and definitely recommend The Luxe Nomad to everyone.
By Penrapee R.
Response from The Luxe Nomad· Jan 9, 2020
Dear Penrapee, Thank you for your wonderful review - it is most appreciated! We are glad to hear we made your trip to Niseko a smooth one and hope we can assist you on your next stay. There is indeed a lot to organise for a ski vacation, but our seasoned team members ensure it's a smooth one! The Luxe Nomad team
Luxe helped with our trip to Hokkaido, organising the hotel, transfers and ski bookings. They were able to provide useful input and recommendations. We communicated mainly via email and because they worked as a team, the response time to queries is usually quick. They also do a good job of following up. A lady by the name of Gabi V. is particularly good.
By S C.
Response from The Luxe Nomad· Jan 9, 2020
Dear S Chan, Thank you for your lovely review and glad to hear you had a great time in Niseko! Gabi is a lovely lady indeed and she's happy to hear she helped make your holiday a good one :) We hope to welcome you back again soon! The Luxe Nomad team
We booked our trip to Niseko through Luxe nomad. Everything was so smooth. They even booked restaurant for us which is fab especially in this season when all of restaurant are packed. We really have to thank Niro a big time for sorting out everything for us when our flight was canceled last minute (when we were literally in front of the counter at the airport) and it was on Sunday too. We were panicking as no one answering our email or call but Niro did answer our e-mail promptly and managed to booked another bus to picked us from the airport. Thank you soooo much for making our trip memorable. We had a fab time. We will definitely using Luxe Nomad again. Highly recommended.
By invila
Response from The Luxe Nomad· Jan 6, 2020
Dear Invila, Thank you for your review! Great to hear that the team and Niro came through for you - especially with your flight cancellation. We hope we can assist you on your next holiday :) The Luxe Nomad team
Great experience! Luxe Nomad was there to help with all aspects of our trip. Would definitely recommend to others!
By Josh H.
Response from The Luxe Nomad· Jan 5, 2020
Dear Josh, Thank you for your lovely review! We love nothing more than a happy customer :) Hope we can assist you on your next trip! The Luxe Nomad team
I have organised our first trip to Niseko through The Luxe Nomad (in particular with Jesse) and they have been fabulous with all my requests and changes, we are looking forward to our holiday there this week. I would definitely recommend them to help you book an amazing holiday.
By Steph C.
Response from The Luxe Nomad· Jan 5, 2020
Dear Steph, Thank you for your review and glad to hear Jesse took fantastic care of you! We wish you an amazing time in Niseko with lots of snow (we hear there's quite a bit of it!). Happy holidays, The Luxe Nomad team
The booking was done quickly and the sales consultant was very clear and helpful at each stage. We would happily use them for future trips.
By EastCoastAsia
Response from The Luxe Nomad· Jan 5, 2020
Dear Frank, Thank you for your review and glad we made booking a holiday - feel like one! We look forward to assisting you on your next break :) Travel well (and often), The Luxe Nomad team
