The Luxe NomadReviews of theluxenomad.com

這次在訂房、退款與行程規劃的過程中，深深感受到飯店團隊的貼心與專業。特別感謝 Lyndy Cu 在行程安排上的細心推薦，也非常感謝 Johanah 與 Gracie 在訂房與退款事宜上的耐心協助，讓整個過程都非常順利、安心。從溝通到處理問題都能感受到對客人的重視與誠意，真的非常感激，也更加期待這次的入住體驗！

Hotel notified us of the delay in the opening of Grand Hirafu Lift Operation, and offered to change our dates. Gracie Acdal was very prompt in getting back to us with regards to our enquiries and eventually helping us with our change. Very appreciative of her prompt help.

Extremely pleased with the warm, welcoming service. Had the pleasure of setting up my friend group's stay at Snow Crystal Nisade with staff member Gizelle Rondero and it made the entire process so much more pleasant and easy. She was friendly and helped us book extracurricular activities such as snowsports lessons and even provided us with a polished outline of our trip itinerary. The service was spectacular.

I would like to express my deepest appreciation for Gracie Acdal from the Reservation Office. Gracie was, in one word, an angel. Due to my own booking mistake, my reservation became quite complicated, but Gracie handled everything with remarkable professionalism, patience, and genuine care. She put in real effort to help me secure the exact room type my family needed, and she guided me through every step with kindness and clarity. Her communication was fast, thoughtful, and incredibly reassuring. It was clear that she wasn’t just “doing her job” — she truly cared about finding the best solution for us. Because of her support, all the stress I had completely disappeared, and I could feel how dedicated she is to her guests. It’s very rare to meet someone who works with this level of skill, sincerity, and heart. Thanks to Gracie, our upcoming stay at The Vale Rusutsu already feels special. Gracie Acdal, thank you from the bottom of my heart. You are the reason I will happily recommend The Vale Rusutsu to others.

Gracie has been extremely helpful in ensuring that we're well prepared for our stay. From helping to coordinate packages arriving ahead of our stay to keeping us updated on current weather conditions, there isn't much more we could ask for!

Lyndy Chu helped us sort out our reservations she was incredibly helpful really appreciate it!

Great customer service! My request got handled immediately to my full satisfaction. Lyndy Cu was very friendly and helpful to get my inquery sorted out.

Absolutely amazing! Gizelle and team have been wonderful, patient and very helpful in the run up to my family’s year end holiday to Hokkaido. The attentiveness and knowledge shared have helped to give us a sense of assurance that everything will be ready and perfect for the family’s first ski adventure. Really appreciate all the kind assistance rendered and we cannot wait to meet Gizelle and the team in person when we arrive.