Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
421 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Luxe Nomad is Asia-Pacific's largest luxury vacation rental management company with over 1300 rooms in our portfolio. Our curated collection of villas, ski chalets and apartment-hotels, are located in Bali, Koh Samui, Phuket, Niseko, Rusutsu and Furano. With a mission to champion, inspire and enable our guests to travel well by delivering unparalleled service, we take the guesswork out of your holiday, by inviting you to "Dream a little. Travel a lot." with us.
The Luxe Nomad (theluxenomad.com) has 421 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 413 reviews with 5 stars · Clear filters
Fast, comprehensive and clear responses to my enquiries
By Michael H.
Response from The Luxe Nomad· Jun 30, 2026
Dear Michael, Thank you for the kind review! Glad you found the responses fast, clear, and easy to follow. We look forward to welcoming you! The Luxe Nomad team
Niro was prompt, kind and helpful to speak with. Wonderful customer service, thank you Niro.
By Jil D.
I made an enquiry on one of the Fenix Furano rooms and Jessica Batubara was not only prompt in her responses, but also very proactive and friendly in answering all questions and guiding us through our reservation.
By Jianwei O.
Response from The Luxe Nomad· Jun 30, 2026
Dear Jianwei, So glad Jessica was so prompt and proactive in guiding you through your Fenix Furano enquiry! Friendly and thorough, just as she always is. We look forward to welcoming you! The Luxe Nomad team
An has been extremely helpful in assisting the booking process. It was so much easier to book the right accomodation plan. Thank you!
By Si
Response from The Luxe Nomad· Jun 30, 2026
Dear Si, Happy to hear An made finding the right accommodation plan so easy! That's exactly the kind of support we strive for. We look forward to welcoming you! The Luxe Nomad team
Our experience booking rooms for our large group has been excellent and thorough since working with Niro! She has provided flawless and very responsive feedback and service, and she continues to go above and beyond coordinating and executing our requests. I highly recommend working with her!
By customer
Response from The Luxe Nomad· Jun 30, 2026
Dear guest, So glad Niro has been so thorough and responsive for your group booking! Going above and beyond is exactly what she does. We look forward to welcoming you all! The Luxe Nomad team
Our 3rd time booking with Luxe Nomad! We cannot recommend them enough! Always going above and beyond what their customers needs. Thank you, Jan for your patience and assistance in this trip! Till the next time!
By customer
Response from The Luxe Nomad· Jun 30, 2026
Dear guest, A 3rd booking with us — now that's loyalty! So glad Jan was patient and helpful throughout, as always. Till the next time! The Luxe Nomad team
Great and efficient booking experience for my next trip at the Vale. Many thanks Gladys!
By Achraf H.
Response from The Luxe Nomad· Jun 30, 2026
Dear Achraf, Happy to hear Gladys made the booking process so efficient! Looking forward to having you back at The Vale. We look forward to welcoming you! The Luxe Nomad team
A big shout out for the wonderful service I received from An Nguyen at The Vale in Rusutsu. I left a small bag in the room after checking out and An found and arranged for my lost items to be returned to me in Sydney. I have stayed in The Vale several seasons and look forward to returning many more times. Thank you An and the staff at The Vale for making my ski trips memorable.
By Annie
Response from The Luxe Nomad· Jun 30, 2026
Dear Annie, So glad An was able to track down your bag and get it all the way to Sydney! That's the kind of care that keeps guests coming back season after season. We look forward to welcoming you back again! The Luxe Nomad team
