Order not received
I never received my items
By Miriam B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
77 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LORENCE was created for the sole purpose of bringing together new and exclusive products. We endeavour to be constantly engaged, maintaining close ties to designers and trend setters.
Lorence (thelorence.com) has 77 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
77 approved reviews, newest moderated first
I never received my items
By Miriam B.
Everything came packaged nicely, and the products are amazing. I wear the ring I got all the time, and have worn the sunglasses to a semi-formal occasion. The fur on the bucket hat is so cute and it’s so soft. I love that it’s adjustable as well, same with the ring!
By Jade
The quality of the manufactured products is perfect, but the products I received were only 3 and supposedly 4
By Eilaf A.
The product is not clean and torn, I want a replacement
By Ahlam F.
Hello!! Thank you! It’s been fabulous so far! I didn’t however receive a watch ? It looks like I was to review it and I have not seen it in my packages!?? Other then that loving the product! I will be taking more pictures and posting I lost my phone in a lake had to buy and wait for shipping a new phone!! It was an adventure! Thank you
By Loni J.
The purse looked different than pictured. It was less pigmented and two toned. Additionally, the threading was already loose and the product appeared smaller than pictured.
By Renee A.
After the order the chart has been updated without any explanation and one item was taken from the order. Instead of 4 I received 3 items. This was suppose to become ambassador. I would never be ambassador of someone so unprofessional.
By Barbara N.
The service that I received while browsing the website to placing my order and beyond was absolutely stellar I got regular updates from them about the status of my order and that they were preparing it and that they would then notify me as soon as it was shipped which they did they also continued to stay in touch with me as I waited for everything to arrive and I just don't even have words to explain the above and beyond customer service I received
By AliCat