The Logo SquadReviews of thelogosquad.com

Wonderful personnel, very patient and thorough throughout the whole process. The logo was presented in a timely manner, and also took time discussing to make sure the logo is what was expected. I am very pleased to have chosen this team to work with.

I was referred to Logo Squad by a friend who recently used their services to design a logo. I used them for not only logo design but also submitting for a Trademark. They completed both in just 6 business days. Great turn around for a great price. Edward, my personal contact through it all, was very informative.

I recently purchased over $600 in services from Logo Squad, and this has been the most unpleasant customer experience I’ve ever had with any company in my life. Their head of compliance has asked repeatedly for me to take my review down or she will engage her legal department for “defamation”. August 1 update: the compliance officer stopped repeatedly emailing asking me to take my review down. I do not receive the guaranteed response time of 1-2 business days like was guaranteed with my elite package. When the logo files were sent to me, I asked my project manager how each file was to be used. Never received an answer. Because of the inconsistency in communication, I missed their email with my 3D logo. When I went to click the link to the 3D logo, it said the link expired. I wrote them on July 27 asking for the renewed file link, an update on my trademarking and business cards. This morning, august 3 - no answer. I had to email him again. Let me just start by saying that unit has been several months working with this company and I only have a high res logo that was created by another designer from another company (logo squad just put it into high res file format because they wouldn’t give me a refund on any of the money I spent - even services I’ve yet to see the outputs for). Buyer beware - and don’t say I didn’t warn you!! Will update this review when this process has been completed.

UPDATE: I previously wrote a review on this company re: a copyright I paid for and still hadn't received from them. I kept calling, emailing, even did 2 live chats with them twice. During the live chats, I was told someone would get back to me...no one ever did. This went on for over a month. I then decided to write a review here, after that, I got a call from Logo Squad before the ink could dry. Basically they ignored all my communications til I gave them a negative review. They said they sent my copywrite certificate but apparently there was an issue with my email and it wasn't going thru. I should mention I've had this business email address 3 yrs without any issues. I gave them a different email and I got it...FINALLY. My remaining issue...this company did not response to my 1-month correspondence with them to send me my certificate until I gave them a negative review. Even if there was a problem with the email, why not respond to my email, calls, live chats?!! Their customer service is horrible. After they got my payment, they stopped responding effectively. Hopefully this will prompt them to treat customers with respect. DO NOT DO BUSINESS WITH THIS COMPANY. After they get your money, they don't really care about your needs and satisfaction. I paid $300 to get a copyright for my logo over 3 mos ago and I still have not received a certificate. I have been calling and doing live chats with them and NO resolution. They keep telling me someone will call me...no callback. One rep told me I will get the certificate emailed to me...no email. I have consistently asked for it or a refund with no response. Don't say you weren't warned.

The team worked based on my suggestions and ideas. They deliver the Logo that I was dreaming of in a short period of time and they were easy to talk to. I’m very happy with the results!