Very helpful and emphathetic
Very helpful and emphathetic
By Katie
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
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404 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ladders, Inc. is a United States-based company providing career news, advice, and tools and an online job search service. Their search service only lists vetted job offers with annual salaries of $100,000 or more.
Ladders (theladders.com) has 404 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 174 reviews with 5 stars · Clear filters
Very helpful and emphathetic
By Katie
I needed to cancel my subscription due to retirement and the on line chat with Christine was very easy with immediate results. Over the years I have dealt with LADDERS and communication was always easy and hassle free.
By Raymond S.
Monica helped me with the refund issue very quickly and promptly! Ladders is a great place to apply for tons of positions, would recommend checking it out!
By Abishaik M.
Monica was a great help to me today. Professional and responsive but more importantly understood what I needed and was able to make it happen. It's become normal to get disengaged, unwilling support from tech companies but Monica and Ladders were different today. I couldn't be more appreciative.
By Sonny B.
Monica efficiently answered my question and drove it to closure. That’s great customer service!
By MELISSA
Chistine made every effort to resolve my issue. She is very patient and efficient.
By Sudha J.
Barbara is very responsive and very helpful. I really appreciated working with her and getting back on the Premium package. Thank you Barbara.
By Peter S.
Rhandel did an outstanding job to follow up with a stuck application and completing it on my behalf. This is a whole different level of service that I greatly appreciate.
By Shashank M.