Lilly was great Roberto drove and it…
Lilly was great Roberto drove and it was great! She was a big mean on the way back but clearly was tired!
By Kassandra H.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6 reviews
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he Key West Express Bus Tour Company is the leading luxury coach tour company serving Miami and the Florida Keys. We are a Florida State Department of Transportation Licensed Tour Operator, and for more than a decade, we have been helping visitors enjoy exciting Miami tours and day trips south to Key West. Every year over 50,000 passengers board our clean, comfortable coaches to see the highlights of Miami or take the breathtaking Miami to Key West Express tour. This journey down the amazing Overseas Highway to the Lower Keys and Key West is one of America’s most scenic road trips. There is no better way to experience it than from an air-conditioned seat aboard one of the modern, fully-insured touring coaches of the Key West Express fleet.
The Key West Express (thekeywestexpress.com) has 6 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
6 approved reviews, newest moderated first
Lilly was great Roberto drove and it was great! She was a big mean on the way back but clearly was tired!
By Kassandra H.
The bus was air-conditioned,and the seats were comfortable. The hostess was informed
By Gloria J.
It was excellent
By HERBERT A.
My expectation was high and the company has reached my goal
By Marc A.
Our tour guide was great. She followed through with you every step. She even noticed that I had a bad knee and placed us in the front row. Unfortunately, I wanted more time in Key West. This is no fault of the tour. I would suggest skipping the extra tours, glass bottom boat, snorkeling, etc. Maybe I would take the 4 stop Conch Train. The hop-on-off bus takes up too much time. I’d concentrate on a few stops on the Conch train. Then I’d spend my time on Duval Street and Mallory Square. Our guide was also great to get moved our glass bottom tour to noon from 2 pm. This enabled us to do a little more in Key West.
By Nancy B.
Great trip. Lots to see in Key West. Enjoyed tour guide's information. All ran according to schedule.
By Marcia DE K.