The Joint ChiropracticReviews of thejoint.com

Had to stop going halfway into my 2nd month per my VA Dr’s orders. Spoke with them on the phone about not billing a 3rd month but they said I had to come in and sign something? I work out of town and wasn’t able to get there for a few days. When I did go there to sign they ran my debit card for the 3rd time. This is flat out stealing. Really steamed at this BS business practice. Gonna review them every chance I get on all platforms!

Dr Margaret Newton is amazing. I have been going for 5 months. I work 2 jobs in the restaurant business and if it was not for The Joint and Dr Margaret, I would not be able to work as easily as I do. Almost instant gratification and relief from the adjustments! I highly recomend!

This concept is stupid. They can't/won't fix a problem. Incapable or just dumb, I don't know. I thought I had canceled the membership when they closed the local office, but NO, they just kept charging. It is a hassle to cancel it and you must jump through many hoops and delay. They have a reprehensible business plan and any chiropractor should steer clear of this franchise. Potential clients should quickly run the other way and find someone legitimate.

I cancelled my membership and then they charged me for another month after texting me to confirm that my membership had been cancelled & now they are asking me to fill out additional paperwork to cancel it & won’t even guarantee me that the extra month charged will be refunded. When you cancel, make sure you get something in writing for when they try to charge you for the next month!

They are a rip off. I am out of state and they kept charging me. When I called they said they'll mail a cancelation form, I went out of my way to sign the paper, they still charged, the front desk lady will not let me date the form. Beware, a RIPP OFF. SCAMMERS, AND THEIR SERVICE SUCKS.

They don't tell you you are signing up for multiple times, they had taken money out of my bank account for 2 months before I saw it, went there in person and had to sign a form the writing so small you couldn't read it, I asked for a refund which they would not do it, beware going there that's why they don't file your insurance they scam people out of money

The 1st time being there,and the staff were very pleasant and helpful...I saw Michelle Whattier DC who was my long time Chiropractor... She is very caring & she listened to my needs & gave a good adjustment... Overall a great experience...

I recently had an extremely disappointing experience at The Joint Chiropractic at Rural & Baseline in Tempe, AZ. While the doctors—Kristy Morgan, Jeremy Lautt, and Steve Sherry—are exceptional in their care, the overall experience is severely marred by the front counter staff. The front desk staff are consistently rude and unprofessional. They show no willingness to accommodate for their own mistakes, and their attitude is dismissive at best. On multiple occasions, I've been overcharged for services and faced issues with billing plans that were not adhered to as promised. It's incredibly frustrating to deal with a business that seems to have no regard for helping their guests or resolving issues fairly. Despite my prior bad experiences, I decided to give them another chance because they were open on Sunday, and my dad needed chiropractic services. Unfortunately, this turned out to be a bad decision. The same issues persisted, and it was clear that the front desk staff's behavior and the mishandling of billing plans are ongoing problems. The only positive aspect of this location is the doctors. Kristy Morgan, Jeremy Lautt, and Steve Sherry are all fantastic. They make you feel comfortable and are genuinely concerned about your general health. It's a shame that such skilled and caring doctors are overshadowed by the poor management and rude front desk staff. In conclusion, while the doctors at The Joint Chiropractic at Rural & Baseline are great, the overall experience is ruined by the unprofessional and unaccommodating front counter help. I cannot recommend this location due to these ongoing issues.