Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,236 reviews
The iFISH StoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The iFISH Store provides one of the widest selections of freshwater aquarium and pond fish available online today. We have been providing freshwater fish to aquarium and pond enthusiasts for over 20 years. Here's what you can expect from The iFISH Store: High Quality Fish / Low Pricing / Fast, Low Cost Shipping / Superior Customer ServiceFollowing quarantine, all shipments are sent via FedEx Overnight at a flat rate on all orders regardless of size. Interested in something you don't see in our store? Contact us at [email protected] or 516.524.6423 and just ask!
The iFISH Store (theifishstore.com) has 4,236 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
4,236 approved reviews, newest moderated first
One Cory already dead on second day, discus infected with parasite (white string coming out of them) doing wormer plus treatment. If you guys support customer service, I would love to get 6 discus as backup for free because current lot of discus, look like might not make it.
By Ninad S.
The fish I purchased and received were healthy and beautiful but the only draw back was the way they were sent to me, each fish was bagged with so little water that they were laying on their sides to keep submerged. I would only purchase off this sight again if they could guaranty to fix this problem. All are alive and happy. I would add pics of received fish in their bags but it wont let me. There were not leaks in the bags. I was just surprised they weren't shipped with more water for the fish to be able to move around in and scared me a little that they were all on their sides. They are beautiful and healthy and happy in there forever home. Thank you for your responce
By Clayton L.
Response from The iFISH Store· Sep 9, 2020
Hello Clayton; We're happy to hear your fish are healthy and you are pleased with their appearance. On the packing issue, we are consistent with our procedure and fill each inner bag with ~25% aquarium water and the remainder with air. This bag is then double bagged. In your case, we are wondering if you noticed any leakage into the outer bags. We like to keep track of these incidents so we can continually improve our packing process. If you are willing, it would be helpful if you can provide input on what you observed to us at [email protected]. As for your request on potential future orders, we can assure you that a very high percentage of our orders are shipped and received without experiencing this problem. At the same time we like to be made aware when a problem is spotted so we can continue to develop new packing methodology. Thank you for alerting us to your experience and as stated earlier, we'd really like to hear the details of what you observed. It's extremely helpful to our continuous improvement efforts. Thank you!
I ordered my fish a week ago and have sent several email and with no response to them or knowing of when my order is coming in or if it was even received but my money was taken as soon as I hit purchase please contact me.
By jeff B.
The fish arrived safe and healthy. Great price as well. Thank you, Lane Norman
By Lane N.
I waited roughly a week before I placed my review. I ordered the 10 assorted discus. They arrived a day later then I expected but they all came in alive and healthy. They are all eating twice a day and becoming slightly less shy. I ended up losing one due to making the the oh-so-common mistake of ordering fish from a different company and adding them in without quarantining properly. Ordering from iFish Store was the first time that I have ever ordered fish online. I will definitely recommend them to anyone as well as order from them again. The discus from iFish are much healthier (and cheaper than any place I've seen in store).
By Pernell
Fish arrived healthy with clear instructions on how to add them to the tank. Customer service was great with questions. Fish have been in tank for two weeks and doing great. Great selection of cichlids!
By Joejoesky
It’s so great thanks you
By Thon K.
Timely response,a smooth transaction!! Packaged well and all african cichlids arrived to my house safety.I will buy again and again from Ifish store.
By Troy A.
