The iFISH StoreReviews of theifishstore.com

Response from The iFISH Store· Sep 2, 2022

Hi Brian; Thank you for your feedback! We're happy to hear that you received your fish and they were successfully acclimated. Just a couple of thoughts on their coloring. The photos that we post on our site are of adult Cichlids that have had the time to grow into their distinctive markings and coloration. You had ordered juvenile Cichlids which may appear slightly duller in comparison. Also, the stress from shipping can cause a temporary dull appearance. We're confident that as they settle into their new environment and grow into healthy adults with proper tank parameters and feeding, they will show the same coloration we show on our site. We appreciate your business and your feedback. If we can be of any assistance in the future, please feel free to contact us!

Response from The iFISH Store· Sep 2, 2022

Hi Boban, Thank you for your feedback. We are very sorry for the delay in your shipment. In mid-July we were faced with several cancelled international flights that caused a substantial delay in receiving our inventory. We tried to keep you up-to-date on the status but certainly understand your frustration. We are a bit surprised to hear that that once you received your order, you observed that some had parasites and perished after 3 days. We did go back and check all other stock associated with the lot your fish were selected from and found no signs of parasites. Nor have we received any communications indicating parasites from customers that received fish from that same lot. We wish you’d contacted us immediately so we could have identified the exact parasite and recommended treatment. We may have been able to save those two fish that perished. Again, we apologize for the delay in your shipment and wish your experience with us was a better one. We certainly try to communicate with customers when there is a bump in operations that may cause a delay. We do rely quite heavily on customers notifying us ASAP when they spot any signs of illness shortly after receiving their fish. It’s the only way we can address the problem and are always more than happy to work with you.