Strong product, poor customer service
For a curtain company that makes their curtains in China, you pay a premium. Now, the quality is good, although ours came with pleat hook sleeves that were accidentally sewed on , so some of the sleeves didn’t work for hanging. I urge all of you to read their return & exchange policy. For a product this expensive, you really need a stellar customer service. I admit I did not purchase a swatch prior to placing an order, but the curtain color I received was vastly different than the product site. When I asked for a refund, TheHues quickly responded saying color is not a reason to return. In a more collaborative note, I requested an exchange, in which they agreed, but said it came with a $400 fee not including shipping costs. When someone spends $1000 on curtains, let alone any product, you expect a much better guarantee of product quality and customer service. I would advise you all to go with a more flexible, customer friendly company.
By Alan
Response from TheHues· Feb 12, 2026
Dear Customer, Thank you for sharing your feedback. We understand that ordering curtains without reviewing swatches can make color selection challenging. We also recall that shortly after placing the order, you had expressed concerns about whether the tone would coordinate with your carpet, and later chose to proceed. We’re sorry to hear that the final look did not meet your expectations. We would still welcome the opportunity to continue the conversation and explore whether there is a reasonable solution that works for you. Regarding the pleat hook sleeves, this was not previously raised in our correspondence. We would genuinely appreciate the opportunity to review this in more detail and will be reaching out to better understand and assist. Kind Regards, TheHues Customer Service Team