The best customer service!
The team at The Horror Dome was amazingly communicative and quick to respond. Thanks!
By Pep
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
81 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Over the past years we have unearthed the best Halloween Prop Directions available online and now we have grown to supply you with Halloween Masks, Props, Costumes, Animatronics and much more. The outlook for Halloween 2019 looks to be frightening and grim. So browse our online store and see what you might come across to suite your Horror needs. We are sure you will find what you need and if you don't, e-mail us and we will try to get it for you.
TheHorrorDome.com (thehorrordome.com) has 81 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
81 approved reviews, newest moderated first
The team at The Horror Dome was amazingly communicative and quick to respond. Thanks!
By Pep
I ordered the new Jester mask. Quality is great but the mask doesn't fit properly inside. Called customer service and they are taking care of me to modify the mask to fit!! Great people. Would highly recommend. All mask don't fit the same so this is expected.
By Brandon H.
Great quality mask! Arrived in a decent amount of time. Customer service was helpful!
By Hootie
Great product design, affordable and reliable shipping, highly recommend!
By Carlton S.
Great costume. Good quality and very realistic.
By Kevin J.
Quick delivery, packaged well, did great!
By Tavarespalooza
Costume is magnificent. I will have to figure out how to straighten the bill of the hat (it’s made of latex) but otherwise it’s great. Fantastic quality.
By Cody S.
I wrote a previous review which I have to revise after having contact with the Horror Dome people. I had a problem with a fake website pretending to be the Horror Dome. When i found the real Horror Dome, I was happy to order. It was the "Shop" website that sent an email saying my item was delivered. When I got home, and it wasn't there, I freaked out. Its not The Horror Domes fault, and for that, I apologize for my previous review. They have assured me my order is being made as we speak and will be delivered in August. I appreciate the calls and I will order from your company again after our phone call. I'm sorry for my outrage, but i explained what had happened to me to them, and they were understanding. Thank You.
By Deb K.