Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
358 reviews
The Hookah LabSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2019, The Hookah Lab is one of America's premier online hookah stores that offers an industry-leading selection of hookahs, hookah flavors, natural coals, and accessories. Our knowledgeable customer service crew is always ready to help and to ensure you have a pleasant shopping experience. In our hookah shop, you can find all your favorite shisha tobacco flavors and accessories for your hookah in one location.
The Hookah Lab (thehookahlab.com) has 358 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
358 approved reviews, newest moderated first
Nice,affordable, and quick delivery.
By Harriet J.
Response from The Hookah Lab· Feb 8, 2024
Dear Harriet, thank you for your review! We try to do a good job for you and appreciate our customers very much. Best regards, Hookah Lab Team
Quick delivery! Everything arrived as expected. Will be a repeat customer!
By Reema B.
Response from The Hookah Lab· Jan 9, 2024
Dear Reema, thank you for your review! We try to do a good job for you and appreciate our customers very much. Best regards, Hookah Lab Team
Honestly the product wasn’t the issue it’s the fact that it comes with 0 instructions as well as my hookah was missing two pieces . I’ve yet to hear back from the company and overall it was a gift for my sister who loves hookah so it was a bit upsetting to give her a gift and she couldn’t even get it set up correctly .,,
By Miyah U.
Response from The Hookah Lab· Jan 9, 2024
Dear Miyah, We previously sent you a letter requesting clarification on what is missing from the hookah set you ordered, as everything that is included in the kit is listed on our website. However, we have not received a response from you yet. We also wrote you, that this set is assembled in the same way as any other hookah. Please let us know if you have any questions or concerns. Best regards, Hookah Lab Team
I am satisfied with everything I will order at this site again
By Amed I.
Response from The Hookah Lab· Jan 4, 2024
Dear Amed, thank you for your review! We try to do a good job for you and appreciate our customers very much. Best regards, Hookah Lab Team
So I had ordered a bowl a few months back and I accidentally received a different color scheme than what was in the picture. (Obviously whatever color is in the thumbnail, I know won't be identical to the one I received, but if I order a black bowl I don't expect a yellow one) So I sent an email to the support handle of the hookah lab. Double checking that it was going to be at least the same two colors that said were in stock and they actually sent me a picture showing me what they had in stock and I got to choose! Super happy with the communication, shipping and service with this supplier. I've been ordering for the last 6 months and I won't be stopping anytime soon.
By Montana
Response from The Hookah Lab· Jan 4, 2024
Dear Montana, thank you for your review! We try to do a good job for you and appreciate our customers very much. Best regards, Hookah Lab Team
I paid for expedited shipping and it came the same as regular shipping.
By Dissatisfied
Response from The Hookah Lab· Jan 4, 2024
Dear Dominique, your order has been shipped via priority shipping USPS and you were informed about it, we sent you the email with priority shipping labels. But your order may have been delayed due to the holiday period and unfortunately, we can not influence this and speed up the work of USPS and UPS delivery services. Best regards, customer service.
Great company easy to work with great products
By ShortStop Da S.
Response from The Hookah Lab· Dec 28, 2023
Thank you for your review! We try to do a good job for you and appreciate our customers very much.
There were problems with delivery, no one warned me and they also took a long time to answer, but the product is of excellent quality! Thank you!
By Olezhan P.
Response from The Hookah Lab· Dec 28, 2023
Dear Olezhan, Thank you for your review! We try to do a good job for you and appreciate our customers very much. According to our policy, Customers are responsible for entering the correct shipping addresses and are encouraged to check them prior to submitting an order. Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Thehookahlab.com is not responsible for, nor able to refund or replace orders shipped to the incorrect address. The link to the policy: https://help.thehookahlab.com/en-US/what-happens-to-my-order-if-i-provided-an-incorrect-address-327756 Therefore, please be careful and double-check your address when placing an order. It is important to ensure that your address is accurate to avoid any delivery issues. Thank you!
