Great shop!
Great shop! Big discounts!
By Murat Y.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
358 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2019, The Hookah Lab is one of America's premier online hookah stores that offers an industry-leading selection of hookahs, hookah flavors, natural coals, and accessories. Our knowledgeable customer service crew is always ready to help and to ensure you have a pleasant shopping experience. In our hookah shop, you can find all your favorite shisha tobacco flavors and accessories for your hookah in one location.
The Hookah Lab (thehookahlab.com) has 358 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
358 approved reviews, newest moderated first
Great shop! Big discounts!
By Murat Y.
Horrible first time ordering expierence My order is late didn’t arrived on Time I messaged them for a better solution and instead of trying to fix the problem there pointing fingers and trying to take the blame off them self horrible customer expierence and horrible supplier
By King
Always happy and satisfied with my purchases and delivery with Hookah Lab! Thank you!
By Kyra K.
Great service.... fast and reliable
By Mohamed J.
Super quick delivery A+++ seller will buy again
By kiori K.
Very good seller. helped redo the order. and delivery is very fast. Thank you.
By Юрий С.
The items looked much better in the advertised photo than the actual products that I received. They were cheaply done and they look very low quality. I wasn’t expecting to receive such a lot quality product considering the price I paid.
By BASEL
Response from The Hookah Lab· Apr 9, 2024
I'm sorry to hear about your disappointment with the products you received. It's certainly frustrating when expectations set by advertised photos aren't met in reality. Have you considered reaching out to our customer support for your concerns? They may offer a solution or refund to address your dissatisfaction. If there's anything else I can assist you with, please feel free to let me know.
It was the worst flavor Threw it out
By Maged Y.
Response from The Hookah Lab· Apr 9, 2024
I'm sorry to hear that you didn't enjoy the flavor. It can be disappointing when something doesn't meet our expectations. Hopefully, you'll come across something more to your liking next time. If you purchased the item recently, you might consider reaching out to our store support team. They may be able to assist you with an exchange or provide further assistance. Don't hesitate to contact us for help.