Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
95 reviews
The Heirloom BooksSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At The Heirloom Books, we create books so that people all over the world can tell their story and feel empowered. Whether it’s your fitness journey, mental health, pregnancy, faith, or things you're grateful for, we provide a space to record it all. We make books to help people pass on a priceless legacy to their family and the next generation, sharing a part of your life and the most important life advice you can give. We’re not just a company or a bookstore; we’re your best friend, always by your side on every journey in your life and your family's. We’re here to remind you of the good things when life gets tough.
The Heirloom Books (theheirloombooks.com) has 95 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
Showing 79 reviews with 1 star · Clear filters
If I could give it 0 stars I would. Never received my order. I contacted them several times and was told again and again that my order was being processed or shipped or on the way. Was emailed repeatedly after 2 months to review an order which never came. Absolute and total scam company.
By Rachel S.
Ordered on the 21st November and order still hasn’t arrived. This website is a scam and would avoid at all costs. I have contacted my credit card company for a refund and reported fraudulent activity from them.
By James B.
Do not order from this company. They take your money and you never recieve it. When you outreach them they're non responsive. I had to dispute the transcript on my card. Praying I get my money back that way..
By Breena L.
I placed an order on December 8, 2024 and am still yet to receive my order (Jan. 21, 2025). I have reached out numerous times via email (they have no phone number) and was told my order was shipped. The corresponding tracking number they gave went to a bogus website. Stay away from this scam company!
By james H.
Absolutely 1000% scam !! Do not purchase anything from this joke of a scam company
By mullingar hiking G.
This company should be shutdown. Complete scam. They don’t even make the books, the buy them and upcharge the customer for a product the customer will never receive!
By daBASE
If I could give less than one star I would. Ordered December 4. Have not yet received. I have contacted their customer support twice and have gotten the run around. The shipping information they’ve provided has not changed from processing since the order date. Meanwhile, they claim to be unable to cancel and refund the order/purchase. Do not do business with this fake company.
By Randouth P.
Ordered on 5th December from a Facebook post for a Christmas present. Item shipped 26th December and arrived January. Not impressed. Drop shipping website, shipped from China. Terrible customer service.
By Anna
