The HartfordReviews of thehartford.com

I've been with Hartford for going on four years and in that time my premium has gone from just over $80 a month to over $180 per month with NO accidents and NO tickets, and they didn't bother to contact me even once via email or regular mail and let me know it was going up. They used to be the best company for seniors, but it's clear to me that they no longer are. They also rank far down the list of the best and lowest cost insurers now, and I'm done and I will NEVER go back.

We took our car to the auto repair shop in Utah that was recommended by The Hartford. The shop personnel took photos of the damage around the outside of the car and submitted them to the Hartford. The person from The Hartford who reviewed these photos felt that the damage on the sides and back of the car were not related to this claim. The car repair company was surprised that the damage to the sides and back of our car was not considered to be from the same incident because the scratches on the sides and the back of the car were so similar to the scratches and damage that was covered. We don't understand why the insurance company doesn't trust the opinion of the professionals at the repair facility that they recommended we take it to. We are paying the cost of the rest of the repairs out of our own pocket, which we feel we shouldn't have to do. One other comment we would like to make is that the highest level of coverage for Uninsured Motorist Property Damage is only $3500. We spoke to someone from The Hartford main office who told us that this is very unusual because in most states, the level is much higher. Because of this and because of our dissatisfaction with the underpayment from our comprehensive claim, we changed our insurance company. We also filed a complaint with the Utah Department of Insurance.

This insurance company is a scam. They left me to pay for damages to my vehicle when their client caused a wreck. Would not pay for a rental, and blamed the body shop for the bill mix up. The adjuster lied about this. I was copied in on all emails. Hartford overlooked or missed a bill and I had to pay $1800, without reimbursement. I also have had an attorney since a week after my wreck. The date was 11/22/23. It's now the middle of March.

I had my vehicles Insured through Hartford compliments of AARP. We paid for the premium and set for auto pay/auto renew every 6 months. Our insurance was cancelled with no notification of ANY type. When i called in, they said it was due to failure to pay. They stated that they sent me an email notifying us that the premium was due. I did not receive this email, but I did receive one stating that our policy was set to automatically renew and there was no further action needed on our part. They said, well that just means the policy renewed but if you fail to pay, we cancel it. That information was nowhere on the email that I DID receive. We were driving uninsured for 3 months!!! Now - Can't get insurance for a year through them and my new insurance is sky high because I am an "uninsured" driver!!! Guess you get what you pay for. Discounted Insurance = NO customer Service!

It has been a nightmare dealing with this company. Filed a storm damage claim. Had a time sensitive question so I sent emails and voicemails. No return call received. Called the 800# to ask to talk with the newest handler (Changed twice in less than 24 hours) and was rudely advised that they had 72 hours to look at the claim and callback. Left a message for 1 day beyond the 72 hour timeframe. No callback. When I did get called back the representative said that she was calling because I completed a survey. Apparently, she had no intention of calling. You have to rate the handling low to get a callback. They kept switching who is handling the claim and neither person seemed to know who was working our claim. They offered an incredibley lowball offer for repairs that made it useless to even file a claim. Cheaper to repair on my own. We would have to get contractors to dispute and provide "testing" and "substantial documentation" and they might revisit the claim. I know that this is the name of the game with all insurance companies, but this company is the worst I've dealt with. Also, its not very professional to hear a barking dog in the background when they do call you. A friend consistently told me that this company offered a great intro rate and then jacked up rates. Hers went up over $300 in 6 months with no claims or accidents. They did it on our auto policy after 6 months too. I think that I would rather pay more and have an actual human in an office to call than deal with multiple 800#'s and constant rerouting of calls to different people. I guess that rerouting is the name of the game. You get the customers so frustrated that they give up. No company really wants to pay out on claims. This company makes you feel guilty and shows no empathy for customers who have just been through a tornado. More hype about how great their rates are than the quality of their customer service. The service is terrible!!!!

I had auto Insurance with this company for 2 years. My printer at home broke in 2023 and I was unable to print my insurance cards. I used the online app to request insurance cards FOUR TIMES, and the app said that I would receive the cards in the mail. They never came, so I called the company's "Customer Service" number and was assured that I would receive my cards in the mail in 7-10 days THREE different times. I NEVER RECEIVED THEM!! Finally, after 6 months with NO CARDS, I bought a new printer and was able to print them. When my policy was due for renewal, they decided to raise my monthly payments $70.00 higher. I had ZERO claims and I did not cost them any money. When I canceled my policy and went with another company for less than 1/2 of what The Hartford was charging me, they sent me a bill for $50.36. I called and asked to speak to someone about waiving that amount, since I felt that I didn't owe that money. I was told that I would get a phone call from a supervisor within 4 hours. I kept my phone with me the rest of the day, and I did not receive that phone call. THE NEXT DAY, I got a call from someone who claimed to be a manager and claimed that they tried to call me the previous day, then she immediately started telling me that I owed them $50.36. I told her that I had already put a check in the mail when I discovered that their "Customer Service" representative was again lying, and that I would likely not get the phone call. I told her, "You will get your $50.36 and I will be finally be finished with your LOUSY "Customer Service." Good Bye. I hung up the phone, and it feels like a lot of stress has been relieved. I can't imagine another company being as bad as these clowns have been.

With company the past 2 years. Auto and HO. Discussing Auto today. No claims, great driving record and minimal driving exposure. Retired, yet premiums continue to increase. WHY? Oh, I was told older drivers have lower exposure when I purchased. Yeah, AARP, not concerned about gouging good drivers! Hers an example, premium was 492.00, renewal 628.00. Something is truly wrong. I made a bad decision going with The Hartford.

Horrible service, I called to change an address in my policy, and I spoke to three different people who kept keeping me on hold for ONE HOUR AND FIFTEEN. and when I asked why they keep putting me on hold she got an attitude. horrible customer service, I just wonder how my service will be if I have a claim