The HartfordReviews of thehartford.com

have had small business insurance through The Hartford For 13 years, On June26th, I filed a claim for loss of revenue, the claims department said I would get 67% of the revenue we lost for the month we were out of business. A week later the claim was denied, because someone at the hartford did not do my audit properly. I have been calling every few weeks to get the paperwork fixed fixed an updated. Now that the paperwork is updated, they won't backdate so I can get paid out on my claim. They refuse to backdate it even though it was their fault that nobody updated my policy properly, very upset customer.

This company is awful. I filed my FMLA on Aug. 25th. I along with my doctor have filed all necessary paperwork. I have not received payment, nor have I received an update. No one can give me an answer. Jodi Shields is supposed to be my rep and she has not returned my call in over a month. Her supervisor Jessica has also not returned my call. I have begun filing a lawsuit and paperwork will be served naming Jodi and Jessica. AWFUL CUSTOMER SERVICE.

After years of paying on time with the automatic payment our credit card expired and instead of calling us the company cancelled our policy. We didn't have any idea until until the sent us a letter. A month after the policy was cancelled 😭. Unfortunately this company changed management or something because this situation is becoming a normal procedure with Hartford Insurance company for the past few months.

After years of being insured with Hartford, I finally had to leave because of the constant runaround and problems with my workers’ compensation audits. This year was the final straw. I provided my tax documents, completed the audit, and submitted everything they requested\. Despite that, Hartford changed my classification code and calculated a premium that was nearly THREE TIMES what I had normally been paying. I contacted them multiple times trying to get the audit and classification corrected, but instead of getting the issue resolved, I continued getting passed around and receiving different information. I eventually canceled the policy and went with another insurance company. Then Hartford charged me nearly $3,000 related to the cancellation short rate calculation. What made this even more frustrating was the way they determined the effective cancellation period, resulting in what amounted to an outrageous charge associated with essentially one day of coverage. I am a solo business owner with no employees and very limited payroll exposure. I am not even required to carry workers’ compensation insurance for myself, yet I chose to carry coverage responsibly. After years as a customer, I expected much better treatment. My audit/classification dispute is STILL not completely resolved Based on my experience, I cannot recommend Hartford for a small business. If you are self employed or a very small business, I strongly suggest comparing other insurance companies before choosing Hartford. I wish I had done it sooner

I called this company a few years ago to get a home/car bundle. I was unable to do that due to having fuses instead of a breaker box. That was the only hold up. Now I have had a breaker box put in. After an hour on the phone I was told i was not eligle because I have a small section of flat roof coming from my upstairs patio doors. The roof was just ripped out an replaced with high quality material. They could give me no reason other than I was ineligible because its flat. I would not recommend this company and the reps are not very knowledgeable.

I am deeply disappointed with the lack of action taken by the insurance company regarding the coverage deductions from my check for nearly a year. Despite filing a claim for my accident insurance, I was informed that I do not have coverage. I have provided them with proof of coverage, including check stubs, but my inquiries have consistently received the same response: "| will look into it." This situation is extremely frustrating, as I am unable to speak with someone who can take immediate action. I am considering filing a lawsuit against the insurance company to recover my funds or settle my claim. Tamica Stokes

Horrible horrible off for fmla disability been off almost a month and they keep adding paper yet have they paid me they dont care and I hope I dont have to fool with them too much longer its disgusting actually

I have been going back and forth with Hartford Insurance Company for 10 months, and they still haven't refunded me the $1500 I am owed. My mortgage company had already paid for the year from September 28th 2025-September 28th 2026. Since December 10th 2025 I cancelled my insurance with them, and notified them via phone call. They informed me that I need to have my new insurance company send a declaration stating that I've switched insurance due to Hartford's high premiums. My new insurance company gave them the paperwork on January 10th 2026, and when I called to inquire about my refund, they told me they didn't receive it. They then sent them the declaration again two weeks later, and they still said they didn't receive. My insurance company had to send the Hartford my declaration a total of five times over the span of 9 months because "they didn't receive it". After all of these months, it is now September, they are just now informing me that the best way to navigate this situation is to make an account on their website, and upload my cancellation documentation there. So that's what I did! I talked to a representative last week, and she informed me that they received it however it takes 24 hours to reply. 7 days later, and I have heard nothing from them. Each representative I speak to is giving me conflicting information. There seemed to be no communication or notes left behind the scenes. I had to tell each person I've talked to over the past 10 months the same story over and over again. They are giving me a hard time and they are holding onto my money. I personally feel they just don't want to pay me, and that is why I've received this treatment. Nobody cancelling with an insurance company should ever have to wait this long for a refund! I should start charging them a 25% interest rate at this point. When you ask to directly speak to the department you need to, they tell you that you can't and that everything is done through the computer. Ludacris!