The HartfordReviews of thehartford.com

I was referred by a close friend, and got a VERY different experience. I was laughed at by the intake person, and then I was given extremely bizarre questions from underwriting. I was ultimately denied for reasons that made no sense based on the federal regulations for my industry - despite my referred friend having the same exact insurance and would not have passed the same bizarre questions. An absolute joke of an insurance company.

I was lied to. The quote I was given for my home and auto was not honored. The auto policy price increased twice in the month before the policy went into effect. When I canceled the policies Hartford claimed they had refunded my money but after a week the bank still had not received the funds. Hartford then claimed there may be and issue with the refund. If I wasn't checking the refund would have never happened Avoid at all costs. AARP should be ashamed for promoting this horrible company

HORRIBLE customer service throughout my policy term and today 2/16/26

So, turned 55 and signed up for AARP resulting in Hartford Auto Insurance. Anything for lower cost, right? Well, they suck. Their roadside service is unbelievable, AI generated, you can't get a live person on the website or by phone except to jerk you around and say that's another department which then results in a transfer, a sudden termination of the call, and no way to obtain answers. Per their website, where I as a multi year customer at this point am prevented from filing a review, they are wonderful, and everybody loves them, which means fake reviews. There is nothing like being at the side of the road in a snow storm and having to call around for tow trucks because AI decided there was tire issue when no tire issue was reported, by text, which is the only response you will get, after you put in 100 pieces of information (like they have never heard of you before), and then direct you to a business that doesn't do what you need, after charging money for a service that is supposed to be included, which requires you to pay by credit card, right then and there or your roadside service AI Text will not be completed. Expletive Expletive Expletive.

This is an atrocious company that actively works to avoid covering you. They have declined multiple colleagues and myself for “anxiety”. My anxiety has been stable for many years. I’ve never needed to file a short term or long term disability for anything, ever. I tried to appeal the decision with a letter from my psychologist and the letter said “we declined your request for Long term disability and weekly disability coverage due to situations depression and anxiety… Medical underwriting focuses on past and present health, including height and weight measurements of an individual and the implications to their health for the future as it relates to our risk parameters.” I’m requesting the medical information they used to decline coverage. It is like pulling teeth getting any information from this company. When I initially got declined I sent an email to their underwriting email asking for what information I need for my Doctor to appeal it (they said that if you want to appeal it please send a letter in regard to the reason you were declined, but didn’t give any details). I got a formulaic letter in the mail about a week later with no answer via email and they considered that an appeal. When they got the letter sent from my therapist, they did not explain why it was still declined. When I contact the toll-free number 800–3 31–7234. I speak with representatives, who are honestly trying, but are in a very tough decision since they have no control. They relay information but advised me that there’s no way to speak with anyone of the medical underwriting and they are not allowed to make outbound phone calls. The inability to communicate with the people that are asking for more information is very confusing to me. In addition, I get the strong impression that their goal is to not offer coverage. If you have the power, I would strongly avoid using this company as they are not genuinely trying to help people. They are clearly trying to make as much money and deny as many people coverage as possible.

I didn't have any problems with this company, until I requested to reduce my coverage. It took several attempts, via email and phone, and they consistently just parroted back the coverage I had, never acknowledging the request to remove certain things. I ended up canceling and finding another company. I can't pay premium prices for subpar communication. And had I ever needed to submit a claim, lord knows how difficult that could have been given how hard this simple request was.

The Hartford took over our company Family Medical Leave Act reporting. THE CUSTOMER SUPPORT DURING DAY TIME USA HOURS IS A FOREIGN CALL CENTER TAKING ALL YOUR INFORMATION. They basically do nothing for you but probably are the cheapest for the company to comply. They immediately push you to do online entry yourself each time you call. They only supply the paperwork that you must take to your doctor after the appointment and you know how hard it is to get to see them again in the ten day window to report back and another trip. When I believe they should be contacting the doctor directly and supplying the paperwork with your name on it and then the doctors would know the rest to fill out since it would have your name on it. It is basically a push off of work without real support.

I had a car accident that was not my fault at all. They wouldn’t pay the full price of totaled car and they only offered me 50% of the accessories that I had on the car. The customer service is horrible to deal with and now they are giving me a hard time with the settlement. I do not recommend the Hartford and I do not recommend AARP anymore.