Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
407 reviews
The Gift Card Shop | TheGiftCardShop.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Gift Card Shop | TheGiftCardShop.com is listed under Wedding & Party.
The Gift Card Shop | TheGiftCardShop.com (thegiftcardshop.com) has 407 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
Showing 194 reviews with 1 star · Clear filters
card is declined at all stores
By Valued C.
Response from The Gift Card Shop | TheGiftCardShop.com· Oct 20, 2026
Hi there! Thank you for your review. We are sorry to hear about your experience and would be happy to assist. Please give us a call at 833-847-2032. TheGiftCardShop.com
They said 10 days to get card that was 2 weeks ago. Party 2 days ago and ZERO customer service. Never again
By Steve
Response from The Gift Card Shop | TheGiftCardShop.com· Oct 20, 2026
Hi Steve! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days. When asked for a reference number, please provide your order number from our website. Without this information, we may be limited in how we can help. We look forward to your reply. TheGiftCardShop.com
I’ve purchased many times used everywhere including my Apple wallet until this purchase!! It’s declining everything won’t let me add to my wallet and customer service literally gave me the run around over and over. Why is my card declining why can’t I use it anywhere and it’s a e-gift card I have no other option but online purchase.
By Megan L.
Response from The Gift Card Shop | TheGiftCardShop.com· Sep 23, 2026
Hi there! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days. When asked for a reference number, please provide the email address you received the eGift Card to. Without this information, we may be limited in how we can help. We look forward to your reply. UPDATE: Thank you for providing your information. We were able to see you have successfully used your gift card. If you need further assistance, please send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop). TheGiftCardShop.com
Constant issues trying to revive gift cards
By Valued C.
Response from The Gift Card Shop | TheGiftCardShop.com· Sep 23, 2026
We are sorry to hear about your experience. For assistance with your order, please call us at 1-833-942-7467. TheGiftCardShop.com
It took FOREVER to complete this transaction! I certainly hope it will not take as long to deliver the gift.
By Linda
Response from The Gift Card Shop | TheGiftCardShop.com· Sep 4, 2026
Hi Linda! We are sorry to hear about your experience. We see your order was successful, if you need assistance ordering in the future, please send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop). TheGiftCardShop.com
I received a Hallmark card advertising a "Digital Gift Card Inside," powered by The Gift Card Shop. The sender generously gave me a $100 gift card. On Saturday, I followed the instructions, scanned the QR code, and successfully completed the redemption. I immediately received an email confirming Order #2006437967. It is now Thursday, and the actual gift card has never been sent. I have called their customer support three separate times. Each time, I am handed a script promising the email will arrive "within 24 hours," and I have had them re-send it multiple times to no avail. During my third call, I was escalated to a "specialist" and even provided a brand-new email address to completely rule out spam filters. Still, nothing has been delivered. The fact that the order confirmation arrives instantly but the product does not is incredibly suspicious. This system feels intentionally designed to create frustration. Because these are gifts, they rely on the fact that recipients feel too guilty to tell the sender that their money was wasted. It borders on predatory behavior. Do not buy these for your loved ones—you are paying for them to be left empty-handed.
By Humboldt Tech S.
Response from The Gift Card Shop | TheGiftCardShop.com· Aug 28, 2026
Hi there! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days. When asked for a reference number, please provide the email address you received the eGift Card to. Without this information, we may be limited in how we can help. We look forward to your reply. UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you need further assistance, please send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop). TheGiftCardShop.com
This company is a fraud. I don’t think they actually have the money to pay the gift cards that were purchased. Their excuse is fraudulent activity. Really. I couldn’t even open the email from this place. Oh yeah, the customer service absolutely sucks. Avoid the problem, use a legit company.
By Jo T.
Response from The Gift Card Shop | TheGiftCardShop.com· Aug 20, 2026
Hi Jo! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days. When asked for a reference number, please provide your Order Number. Without this information, we may be limited in how we can help. We look forward to your reply. UPDATE: We understand things get busy, and we’re sorry we couldn't reach you. If you need further assistance, please send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop). TheGiftCardShop.com
Poorly built site and terrible user experience. I tried to purchase a few custom debit cards and kept running into a "We are unable to process your order" error message that did not offer a clear explanation why they failed. I checked with my credit card company every time and was told the transactions were not blocked. It's quite obvious that The Gift Card Shop doesn't care much about their customers. [UPDATE]: Thanks to The Gift Card Shop for reaching out with a response form, but by the time I saw it, the 3-day deadline to complete the form had already passed.
By Jeff L.
Response from The Gift Card Shop | TheGiftCardShop.com· Aug 19, 2026
Hi there! We're sorry to hear about the issues you've experienced and have sent you an email from [email protected] requesting more information. Please check your inbox (and junk/spam folder, just in case) so we can further assist you. This form expires in 3 days. When asked for a reference number, please provide the error message reference number. Without this information, we may be limited in how we can help. We look forward to your reply. UPDATE: Thank you for updating your review. We're sorry to hear the response window had already closed by the time you saw our request. Unfortunately, the timeframe for submitting information through Trustpilot is set by Trustpilot and is outside of our control. Please call us at 1-833-942-7467 or send us a direct message on Facebook (https://www.facebook.com/thegiftcardshop) or Instagram (https://www.instagram.com/thegiftcardshop). TheGiftCardShop.com
