The customer service guys are…
The customer service guys are excellent! I got a killer deal on a replacement E-Nail after I broke mine while cleaning it. The new E-Nail is quick to temp and gives great tasting and ultra-smooth hits!
By Don H.
Monday, November 9, 2026 · Customer reviews of US businesses
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565 reviews
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Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.
thefreezepipe.com (thefreezepipe.com) has 565 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 310 reviews with 5 stars · Clear filters
The customer service guys are excellent! I got a killer deal on a replacement E-Nail after I broke mine while cleaning it. The new E-Nail is quick to temp and gives great tasting and ultra-smooth hits!
By Don H.
This pipe is very well made and I appreciate the cooling properties! I wish it held the cold just a LITTLE bit longer but I suspect that’s because I chose a smaller piece so there’s less glycerine. Overall a great experience, and I will definitely consider another piece.
By Shelley M.
It was fine, no hassle quick delivery.
By Frederick L.
Great customer service and awesome product.
By Kevin O.
Good information on website. Prompt delivery. I love the pipe.
By MARCIA
The last pipe I will ever buy. This well-designed pipe is easy to use and easy to clean. I don't think I have ever had a more enjoyable smoking experience. Takes it to a whole other level. It's also comforting to know I can get replacement parts if I get clumsy.
By Lance
Great customer service! (replaced damaged Coil) and an even better product!
By David K.
Item is great. Ended up buying another item soon after
By Rafael M.